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SugarCRM is a complete CRM system for businesses of all sizes. Core CRM functionality includes sales force automation, marketing campaigns, support cases, project mgmt, calendaring and more. Built in PHP, supports MySQL and SQL Server. SugarCRM comes in 3 forms. The Open Source Community Edition, and 2 paid versions - Sugar Professional and Sugar Enterprise.

The Open Source version has been downloaded over 4 million times, and this forms the core of the paid versions.

On July 25, 2007, SugarCRM announced the adoption of the GNU General Public License (version 3) for Sugar Community Edition, the offering previously known as Sugar Open Source. The GPL takes effect with the release of Sugar Community Edition 5.0.

Previous versions of Sugar Community Edition were licensed under the SugarCRM Public License which is based on the Mozilla Public License and the Attribution Assurance License. While Sugar Open Source was freely redistributable and allowed for the inspection and modification of the source code and for the creation of derived works, there had been some concern in the community surrounding SugarCRM's use of the term "commercial open source" to describe its products.

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sugarcrm

SugarCRM is a complete CRM system for businesses of all sizes. Core...
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SugarCRM(1)

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      Application Reviews

      Sucks!
      an anonymous user

      SugarCRM has been the bane of my existence for over 6 months now!


      We've been trying to implement this and its just been painful. We're hosting it ourselves and the damn thing just crawls.


      The email campaign module which looks great upfront is crap and we can't get the tracking information to work - NEVER!


      It has a TON of feature/functionality that you'll never use and the stuff you'll use - Leads, Contact Sheet, Email Campaign, To-Do, etc. - are lacking in performance.


      I think this might be a better experience if we go with a hosted solution that has maintenance and support built into the contract, but then I'd rather go with Salesforce.com - which seems like the superior product


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      RE: Sucks!
      an anonymous user

      What are you running it on? I have used Sugar in the past and did not see the performance issues you speak of.


      Its a powerful app, don't throw low end hardware at it assuming that because its linux you can run it on a P3 with 128MB of ram.


      0 Votes
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      The most complete CRM solution
      an anonymous user

      I have used Salesforce, Siebel and other large CRM solutions out there, and Sugar is comparable or superior to most anything I've seen.


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      Comprehensive but Buggy
      naman

      Great tool but it tends to be slow and buggy. Salesforce is a superior CRM solution, but we still use Sugar because the price is right :)


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