OStatic

Cerberus Helpdesk handles mission critical e-mail management for over 13,072 companies worldwide. During normal workflow your experts are constantly feeding solutions into a pool of community knowledge. When any agent on your team is working on a customer issue, it will scan the knowledge pool to determine if similar issues have been addressed in the past. Any potentially helpful information is returned. Bayesian filtering techniques are used to adapt to patterns found within your e-mail content. This generates an 'interest factor' in various components of an email, which gives a statistically-generated probability of being junk or not.   [edit]