Nurizzah Binti Roslan – April 2019
FACTORS AFFECTING INTERNAL AND EXTERNAL
OPERATIONS MANAGEMENT IN A COMPANY
AND HOW DOES IT THRIVE IN THE
COMPETITIVE SCENARIOS
School of Business And Management
This Assignment is submitted
In Partial Fulfillment
of the Requirements for the
DIPLOMA IN BUSINESS AND MANAGEMENT
by
Nurizzah Binti Roslan
8th May 2019
Module Code: DBM05 Fundamental of Business Operations
Nurizzah Binti Roslan – April 2019
DEDICATION
This study is wholeheartedly dedicated to my beloved parents, who have been
our source of inspiration and gave us strength when we thought of giving up,
who continually provide their moral, spiritual, emotional, and financial support.
To friends, and classmates who shared their words of advice and
encouragement to finish this study. And lastly, we dedicated this paper to the
Almighty God, thank you for the guidance, strength, power of mind, protection
and skills and for giving us a healthy life.
Last but not least, to my lecturer, Mr J.K Chan, for without his early inspiration,
coaching and advise none of this part of dissertation would completed.
Nurizzah Binti Roslan – April 2019
“I look back at the past as fond memories but I’m able to move forwards in a new
light, like I’m reborn”
- Brendon Urie
Nurizzah Binti Roslan – April 2019
DECLARATION
This dissertation is the result of my own work and includes nothing, which is the
outcome of work done in collaboration except where specifically indicated in the
text. It has not been previously submitted, in part or whole, to any university of
institution for any degree, diploma, or other qualification.
In accordance with the Department of Business and Management’s guidelines,
this thesis/assignment does not exceed 3,000 (delete as appropriate) words,
and it contains less than 150 figures.
Signed:__________________________
Name:________________________________________________________
Date:_________________________
Nurizzah Binti Roslan – April 2019
SUMMARY
The main objective of this paper is to identify the key factors that influencing the
operation management. There are two main area that will be discussed; internal
and external that will lead the successful rate in a company. All the factors will be
discussed on how it will be affecting the competitive business operations with
real case studies and examples.
Keywords: operational management, enterprise resource planning, supply chain
management, competitive operations management factors, total quality
management, operations strategy
Nurizzah binti Roslan - May 2019 6
ACKNOWLEDGEMENT
I would like to express my special appreciation and thanks to my Lecturer Mr JK
Chan, School of Business and Management, Trinity International College,
Singapore, you have been a tremendous mentor for me. Your advice on both
research as well as on my career have been priceless. I would also like to thank
my team members, Tai Lik Ching and Mohana Priya Kannan for allowing my
contributions to be an enjoyable and memorable analy...
