DO NOT UPLOAD OR FAX THIS PAGE
The document is marked with a barcode that is specific to your claim. Using a photocopy with an incorrect barcode will delay your claim.
Make sure you have a valid photo ID
• Acceptable forms of photo ID: valid driver’s license, passport, federally issued ID card or matricula consular ID
• Unacceptable forms of ID: student ID, work ID, birth certificate, Social Security card and expired ID Documents
• Name on the ID must match name of the AT&T Account Holder who completes the Sworn Affidavit & Proof of Loss Statement
• If the ID appears altered, forged, illegitimate or unreadable, we may not be able to proceed with your claim
Make sure all document scans or faxes are clear and easy to read
• When making the photocopy of your photo ID, consider using the enlarge and contrast settings to make the ID easier to read
• Black and white copies are preferred
Return all documents within 60 days of the date you requested your replacement or your claim may be denied
Online (Recommended)
1 Print, fill out and sign the Sworn Affidavit & Proof of Loss Statement.
Found on page 2 of this document.
2 Scan or take digital pictures of both the completed affidavit and your valid photo ID.
3 Upload both documents at phoneclaim.com/att-uploader
Fax
1 Print, fill out and sign the Sworn Affidavit & Proof of Loss Statement.
Found on page 2 of this document.
2 Photocopy your valid photo ID and handwrite your wireless number on each page.
3 Fax both documents to 1-888-429-7719.
Tips to speed up your claim
Choose an option (Online or Fax) and follow the steps
How to Submit the Required Documentation
Questions? Call us at 1-888-562-8662.
AT&T Mobile Insurance and AT&T Multi-Device Insurance are underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC (in Iowa,
Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #0D63161, in Puerto Rico, Asurion Protection Services of Puerto Ri...
