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By an anonymous user on Mar. 13, 2008

Email Campaigns - Email is one thing that is lacking in both sugarCRM and vtiger but if I had to pick one I'd go with vtiger.

Importing Data - Comparable, but SugarCRM's update feature has the edge because it allows for massaging post-upload

User Roles & Rules - SugarCRM has the edge in this category. it is more robust and scalable from an enterprise solution standpoint.

Ease of Customization - SugarCRM Studio is great in concept but also leads to several issues which get harder to track as you increase the # of changes.

All in all - I'd pick SugarCRM as the solution - more features, more support, larger community, larger user base - are just some of the few reasons why.

By an anonymous user on Mar. 13, 2008

SugarCRM sucks. We've tried to implement this multiple times, using both the downloadable code and the virtual appliance, in the last 6 months and always ended up hitting a brick wall. Don't waste your time and go with Salesforce.com

By an anonymous user on Mar. 13, 2008

I've worked with vTiger, when I ran into a brick wall with Sugar's community edition. vTiger is built off Sugar's community edition, I believe, or they have some older nexus, perhaps in original developers.

vTiger is very, very similar to Sugar, with a few proprietary extensions.

What I noticed was that the Sugar community was much more active, and the community forums were well attended and fairly active.

By an anonymous user on Mar. 17, 2008

It doesn't. vTiger is the Hyundai and Sugar is the BMW of Open source CRM applications

By an anonymous user on Jun. 30, 2008

Installation: Sugar wins.

It could be a bit complicated for non tikkies, but I still see it way better than vTiger though there were no indication Sugar was creating the database or it just stucked.

UI: Sugar wins.

vTiger 4 was exactly as Sugar but in vTiger 5 they went too far with tabs and sub-tabs. What was more confusing is seeing a module repeated in many sections.

Adding modules: Sugar wins.

An installer is there to add new modules, the fact that those features are in Sugar makes you wonder: what additions vTiger made to the core? I started to get the feeling that vTiger CRM is Sugar with some aimless modifications and some modules.

Diversity of modules: vTiger wins.

I missed Products module, Orders module though I didn't check the community yet. Someone may have already done them.

Administration area: Sugar wins.

Sugar is really great when it comes to administration. Though vTiger is based on Sugar, I have seen in vTiger's code they have disabled some features that were built-in Sugar such as mandatory custom fields.

Theming: Sugar's Smarty is way better than vTiger's. I really think it's easier to theme Sugar.

Code base: Sugar wins.

I really liked Sugar's code over vTiger's. It's still clean and tidy. I believe I can do things faster on Sugar than on vTiger.

To sum up: I generally believe if you have no problems with SugarCRM liesence then you go for it. It will give you way better stability and scalability than vTiger. If you're a coder seeking a better code then go for Sugar. I'd only recommend vTiger in case it will fit your needs without any developing, otherwise you may end-up wasting some time which you could save doing it with Sugar.

as summary we can say that

1- SugarCRM support Thunderbird (Sugarbird) Mail System

2- Sugar NoteIn* is an open-source module for sugarCRM wich provides a VoIP integration with Asterisk.

From: http://erpegypt.com/forum/index.php?topic=45.msg83

By an anonymous user on Jul. 16, 2008

vTiger is as good if not better than sugarcrm unless you're looking to deploy this across GE financial! There is a good demo http://www.vtiger.com/products/crm/demo.html - check it out for yourself

By an anonymous user on Jul. 16, 2008

...and

- SugarCRM censors any mention of vTiger on their forums

- SugarCRM deletes posts questioning licensing

- SugarCRM deletes certain criticisms

- SugarCRM forbids you from running the OS edition if you subscribe to or HAVE subscribed to SugarCRM Pro or Enterprise

- They (SugarCRM) effectively hijack your customer data once you subscribe to Pro or Enterprise

By Julio Dominguez on Jul. 19, 2008

I realize @anon is rooting for the underdog here but vTiger has some serious shortcomings especially in its email campaign module. It isn't intuitive at all and Sugar just blows it away. If you really want a headache-free solution you should look at Salesforce.com - its $ but eventually any of these (vtiger, sugar) will cost about as much when you take hosting and maintenance into account.

By leehj hj on Sep. 01, 2008

I realize @anon is rooting for the underdog here but vTiger has some serious shortcomings especially in its email campaign module. It isn't intuitive at all and Sugar just blows it away. If you really want a headache-free solution you should look at Salesforce.com - its $ but eventually any of these (vtiger, sugar) will cost about as much when you take hosting and maintenance into account.

By an anonymous user on Oct. 01, 2008

I am a programmer who has developed business application over the past fifteen years. I have been using both for about a month - hoping to see which one wins out. At this point, I seem to be leaning towards vTiger, although I really wanted SugarCRM to work for me. SugarCRM seems to have much more activity surrounding it, more online support, many more third party add-ons, and additional tools. However, vTiger seems to be more responsive, clean and uncluttered, and I find myself moving around vTiger easily. Most reviews seem to compare them as pretty much the same, but there is a major difference. vTiger does include many of the features in SugarCRM; however, seems to be moving in the direction of a small business management solution, rather than simply a CRM centric solution. By this I mean that vTiger incorporates a business workflow in addition to the CRM functionality, including the ability to create quotes, sales orders, purchase orders, and invoicing from your CRM data. This functionality does not exist in SugarCRM. If vTiger continues to develop these modules with the ability to handle payment management, basic accounting etc..., it will clearly has some distinct advantages over SugarCRM for those who wish to have web-accessibility to that financial data. Although I continue to use both (I have low volume transactions at the moment) so that I can continue to explore each one's merits, it should be interesting to see what is in the next major version for each one.

By an anonymous user on Oct. 23, 2008

I have been programming for over 12 years.... if you want a paid solution.. go with salesforce.com.... if you want a true open source solution for most business... unless you are HUGE... go with vtiger.... the only thing I find it missing is document management which is not a big deal because the gains in features and speed is much better. if you know PHP vtiger is your choice otherwise you stuck with sugar. suagr lack the most important feature (unless you go paid) is team management which I think is a HUGE feature for any business with employees. Every CRM will have a learning curve.... but I find vtiger the best because I know PHP and I can do what I want with it. It depends on what is easy for you... web admin screen modifiaction... sugar. php modifications... vtiger.

By an anonymous user on Nov. 13, 2008

Im not a programmer but from a business point of view vTiger is by far the easiest and most flexible solution out of the 2.

Sugar looks nice and gives the impression of flexibility (lots of downloadable modules in their community). However, half the modules only work with the older versions, you get a whole load of errors when try to use the ones that should work and half the functionality you'd expect as standard with a CRM (quoting and invoicing for example) are simply not there...

vTigers emailing system could be better but IT WORKS!

We wasted days trying to get Sugar working for us and gave up... we discovered vTiger and had it up and running within an hour!!!

By Sugar CRM on Mar. 20, 2009

Sugar stinks bad. I went in for an onsite with a salesman (excuse me) saleswoman and the freakin' building smelled like stinky fish and bad pantyhose. There's no testosterone within the building, atmosphere was so weak, I noticed all women working in there. Maybe a few guys here and there but they looked you know :/ confused about what gender they really were. Anyhow addressing the issues for why I was there for initially

By Sugar CRM on Mar. 20, 2009

Every answer I asked, my AE sweated, ran in and out. Came back after 20 questions with her manager only to get "I'll pass the information to engineering to resolve the issues" blah blah blah!!!! 8 months later I hear no resolution. 2 years in with Sugar and now it's looking like ShitCRM! Please advise how simple integration is with VTiger.

By Sugar CRM on Mar. 20, 2009

Paid support with Sugar was a complete joke,,,,

By Opensource Ravan on Oct. 22, 2009

I have'nt tried VTIGER much, but problem with SugarCRM is we need to pay for reporting module.

And for me reporting is the most essential part. I tried with many other modules for reporting but they never worked.

In name of open source, they are charging for the main component, whats the definition of open source here now ?

By Patricia Kemke on Oct. 27, 2009

I am an MCSE, I do not know php or have much coding experience (I get by OK). I built our site with FrontPage but hosted on an Apache shared server. So I can't use ASP and Access. Which I would be comfortable doing.

Our shared server allows php and MySQL. For this reason I chose Vtiger it uses php and MYSQL.

My expereince - Vtiger installed with little problem using the 5.1.0 souce code option becuase I installed it on our web server.

Configuration is easy. Especially if you have experience with Role based security (profile, Role and Group access restrictions).

Duplicate email sending had me confused for a short while. Searched the forums and found answer to stop this behavior (be aware of the opt out function or you could send unwanted emails.)

To me this is a completely customizable solution. And has all the modules you could ask for; sales, email (with customizable automation templates), document manager (with merge templates), products, quoting, invoicing, webmail and marketing, reporting, metrics, faq, trouble tickets... What else could someone ask for and it is free.

Also FYI Vtiger runs on Sugar's original source code. You can find a long discussion on the vtiger forums regarding Sugar's unhappiness with Vtiger for repackaging Sugar's work. That is how open source works add some increased functionality and you can charge for support - which is what Vtiger does. One area I feel they are lacking in is documentation. They do have a downloadable manual that costs $14 and is worth the price. Ever so much more affordable than a Sugar user licence at $360 or so per user per year and salesforce.com costs $99 (a month - pricey).

One more thing if you plan to use this on a shared server you may find a need to upgrade to a VPS with dedicated resources because if your shared server is very busy you may experience some lagging with the application. My opinion Vtiger is the best open source (free) option. You may need a little help from your hosting company but it is worth the effort.

BTW InMotion Hosting has fabulous support 24/7 ( I call them regularly at 3 in the morning) from USA based facility with friendly techs. They also have fair prices for what you get. I imagine if you installed this on a local LAN it would work great but you would have to use the WAMP or LAMP installer. Try it you'll like it!

Other suggestions for great open source software: GIMP and InkScape. Thanks to all of the dedicated developers working on these projects and Vtiger too!

By Patricia Kemke on Oct. 27, 2009

I am an MCSE, I do not know php or have much coding experience (I get by OK). I built our site with FrontPage but hosted on an Apache shared server. So I can't use ASP and Access. Which I would be comfortable doing.

Our shared server allows php and MySQL. For this reason I chose Vtiger it uses php and MYSQL.

My expereince - Vtiger installed with little problem using the 5.1.0 souce code option becuase I installed it on our web server.

Configuration is easy. Especially if you have experience with Role based security (profile, Role and Group access restrictions).

Duplicate email sending had me confused for a short while. Searched the forums and found answer to stop this behavior (be aware of the opt out function or you could send unwanted emails.)

To me this is a completely customizable solution. And has all the modules you could ask for; sales, email (with customizable automation templates), document manager (with merge templates), products, quoting, invoicing, webmail and marketing, reporting, metrics, faq, trouble tickets... What else could someone ask for and it is free.

Also FYI Vtiger runs on Sugar's original source code. You can find a long discussion on the vtiger forums regarding Sugar's unhappiness with Vtiger for repackaging Sugar's work. That is how open source works add some increased functionality and you can charge for support - which is what Vtiger does. One area I feel they are lacking in is documentation. They do have a downloadable manual that costs $14 and is worth the price. Ever so much more affordable than a Sugar user licence at $360 or so per user per year and salesforce.com costs $99 (a month - pricey).

One more thing if you plan to use this on a shared server you may find a need to upgrade to a VPS with dedicated resources because if your shared server is very busy you may experience some lagging with the application. My opinion Vtiger is the best open source (free) option. You may need a little help from your hosting company but it is worth the effort.

BTW InMotion Hosting has fabulous support 24/7 ( I call them regularly at 3 in the morning) from USA based facility with friendly techs. They also have fair prices for what you get. I imagine if you installed this on a local LAN it would work great but you would have to use the WAMP or LAMP installer. Try it you'll like it!

Other suggestions for great open source software: GIMP and InkScape. Thanks to all of the dedicated developers working on these projects and Vtiger too!