OStatic

In a recent post I did on the WebWorkerDaily blog, called 5 Free Online Answer Sites for Tech Questions, I discussed places you can go online for getting tech questions answered, and readers added some useful ones to my list, including the impressive Stack Overflow site. (If you're an open source developer and you don't know about Stack Overflow, check it out.) As a follow-up to that post, I did this post on a company called ContactHelp. The site has a very interesting model for crowdsourcing advice on how to get effective tech support on the phone, and the way it works borrows crowdsourcing and community principles from the world of open source.