As Computerworld's Steven J. Vaughan-Nichols explains, Canonical has always offered commercial support for Linux, though its services largely targeted the enterprise market. Today, Canonical is announcing its plan to extend commercial support services to Ubuntu desktop users: individuals and small- and mid-sized businesses desiring a dedicated helping hand with Ubuntu installation, data migration, and network configuration.
Canonical offers three levels of support -- starter, advanced, and professional (the comparison chart breaks down coverage nicely) -- for one- or three- year periods.
