15 Results for support

Will Open Source Support Providers Ride a Government Gravy Train?

We've recently written about potentially far-reaching moves by the U.S. government to switch significant parts of its internal software infrastructure to open source. First, the news came out that Whitehouse.gov is now based on the open source Drupal content management system (which OStatic runs on too), then the U.S. Department of Defense announced its plans to move to open source software components and platforms.

When the news broke about Whitehouse.gov and Drupal (and the Obama administration has indicated intent to run other government sites with Drupal), my first thought was that Acquia, which provides commercial support for Drupal, might see some valuable support contracts from the government. InfoWorld's Savio Rodrigues takes the idea one step further, though, and I'm inclined to agree with him.



Training and Support: Still Key to Enterprise Open Source Adoption

Sometimes, no matter how polished and perfect something you're working on is, the enabler for whether it will really make a difference to others lies elsewhere. There continues to be strong evidence that no matter how many types of cost savings and efficiencies open source can offer them, enterprises just won't bite if they fear training and support hurdles. Good commercial open source companies understand this acutely, and build their messaging around it. Those who don't face an uphill battle.


Credativ Offers Support for Virtually Any Open Source App or Platform

Ask some IT managers and business owners why they don't adopt open source software, and a common answer will be lack of support. Many projects don't offer formal support, relying on wikis and forums for answering questions. That's why it's big news that Credativ, Europe's largest service and support company focused on open source, is expanding its operations in the United States. Its Open Source Support Center is positioned as a one-stop shop for support for almost all significant open source applications and platforms, including the many flavors of Linux distros, development languages, and databases. Can one provider really pull off efficient support across the whole landscape of open source software?


The Linux Box's Elizabeth Ziph Discusses the Convergence of Customers, Contributions and Code

I've discovered that open source software is bursting at the seams with dedicated and innovative people. On the one hand, it's wonderful to be working with so many who fit this description -- on the other hand, it's sometimes hard to follow and zero in on open source endeavors that deserve a shout out, simply because so many do.

This is why I was thrilled when I heard about The Linux Box. Based in Ann Arbor, Michigan, The Linux Box offers a variety of open source software services. But there are a few things that set The Linux Box apart -- and are decidedly positive signs for open source software's future.

The Linux Box, established ten years ago, has seen its staff grow 12% over the past year, and, given the current demand, believes it could increase to 25% in the coming year. There's also a unique approach to giving back at The Linux Box. Not only are staff developers given time to contribute to open source projects, customers requesting customized code are encouraged to give these modifications back to the projects. It's no wonder I jumped at the chance to talk to Elizabeth Ziph, CEO and co-founder of The Linux Box.



On Open Source, the Services Model, and Long-Term Software Quality

Recently I got to talking open source with a friend of mine who has worked in the proprietary database market, especially at Sybase, for several years. He made a few interesting observations during the conversation. For example, we talked about open source competition in databases, and he said a few good things about MySQL, but also said that the proprietary databases often outdo MySQL based on just a few small features, and also commitment to legacy systems that many companies have. His take on what Oracle might do with MySQL is that it might treat it as an open source on-ramp to its own proprietary databases, but that Oracle will have to keep MySQL like WordPad --Microsoft's text editing application, which falls far short of the features found in Microsoft Word.

When we got down to discussing business models for successful commercial open source companies, my friend especially liked the Red Hat model of providing support and services for free software, which has provided the company with substantial financial success, and also consistency. There are quite a few companies following the Red Hat model, and there are also signs appearing that that model will end up immeasurably improving important open source software applications and platforms--not just business bottom lines.



Red Hat Invests and Supports its Way to Another Solid Quarter

Even as the economy has stayed in the doldrums, Red Hat continues to post strong quarterly financial results. Late Wednesday, the company reported first quarter revenues of $174.4 million, up 11 percent from $156.6 million a year earlier. Profits were also up, with quarterly earnings of $18.5 million, or 10 cents a share, up from a profit of $17.3 million, or 8 cents a share, for the same quarter last year.

Red Hat?s growth is driven in part by our ability to help enterprise customers save money in a challenging IT spending environment, said CEO Jim Whitehurst. Our open source solutions drive new capabilities, efficiencies and functionality into the mission critical infrastructure of our customers.? Red Hat's total cash, cash equivalents and investments as of May 31, 2009 sat at a whopping $884.5 million, which is more evidence of the investment savvy that Whitehurst and Red Hat's top brass have.



Dell's FOSS SMB Strategy: Support Needs to Be Included

Recently, we wrote about Dell's intent to bundle open source applications on computers for small- and medium-sized businesses (SMBs). The pre-configured SMB-in-a-box software bundles are targeted to make it easier for customers to become familiar with and use open source applications and platforms. As InfoWorld noted recently, though, Forrester and other market researchers have found that SMBs are apphrehensive about open source. Will Dell succeed with its strategy, and could it build support businesses around the offerings?


Bluenog ICE on Open Source Software, Commercial Support, and Higher Education

I recently got the opportunity to speak with the crew at Bluenog. Bluenog provides tailored integrated collaborative environments (ICE), content management portals and business intelligence solutions built on open source core technologies, offering a hybrid of open source and commercial features and support services.

With online collaboration becoming standard operating procedure, and the still delicate state of the economy, Bluenog, like other companies supplying and supporting open source software, has seen a heightened interest in its services. In particular, Bluenog has seen a growth in open source adoption (and commercial support services) in the higher education market.

Bluenog currently has three prominent clients in academia -- Wellesley, Columbia and NYU. I had a chance to ask the team at Bluenog about the challenges, special considerations, and the road ahead for open source companies in the higher education sector.



Guerrilla Giving, Creative Contributions, and the Vitality of Open Source

It's so obvious, and it's still so easy to forget. Open source software is, well... open. People can modify it, give it back, pitch in, and use it as they wish. They can poke at and observe how scripts work and interact in one application, and apply those principles -- if not the code itself -- in their own projects. Still, it's so easy to forget it isn't simply about the code. Code is a major component, of course, and it's a driving force, but when it all boils down, it's still a means to an end, a tool, a way to get a job done.

It doesn't mean that code just has to work and have a function. There are oodles of other factors playing in -- usability, accessibility, and outright aesthetics. There's extensibility, compatibility, interoperability. There's spreading the word, demonstrating, advocating, and educating. And it sounds, sometimes, really endlessly time consuming. It can be -- but so can a few minutes of playing Fallout 3 before writing that email for work. Just ask my husband.

It doesn't have to be. Crazy as it is, contributing can be light work, and still effective. Sometimes, especially when it comes to advocacy, there are better results when alternative applications are mentioned and outlined in a general sense. Talk about the software further when asked, tell the person asking what the penguin (or the neat red swirly design) on your shirt represents.



ContactHelp Crowdsources Ways to Get On-Demand Tech Phone Support

In a recent post I did on the WebWorkerDaily blog, called 5 Free Online Answer Sites for Tech Questions, I discussed places you can go online for getting tech questions answered, and readers added some useful ones to my list, including the impressive Stack Overflow site. (If you're an open source developer and you don't know about Stack Overflow, check it out.) As a follow-up to that post, I did this post on a company called ContactHelp. The site has a very interesting model for crowdsourcing advice on how to get effective tech support on the phone, and the way it works borrows crowdsourcing and community principles from the world of open source.


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