One of the biggest problems in delivering open source software solutions comes after you've made an application available. How do you support it? Support is a huge cost center for commercial software companies that provide it, and is often prohibitive for open source developers. That leaves end users figuring out how to support themselves.
Could automated software support solutions help? The jury's still out, but I was interested in today's announcement from SourceLabs regarding new Linux and Java self-support tools. They're aimed at getting people who use open source software tools to share information within a software environment so that known problems can be identified and solved.
