3 Results for support

Bluenog ICE on Open Source Software, Commercial Support, and Higher Education

I recently got the opportunity to speak with the crew at Bluenog. Bluenog provides tailored integrated collaborative environments (ICE), content management portals and business intelligence solutions built on open source core technologies, offering a hybrid of open source and commercial features and support services.

With online collaboration becoming standard operating procedure, and the still delicate state of the economy, Bluenog, like other companies supplying and supporting open source software, has seen a heightened interest in its services. In particular, Bluenog has seen a growth in open source adoption (and commercial support services) in the higher education market.

Bluenog currently has three prominent clients in academia -- Wellesley, Columbia and NYU. I had a chance to ask the team at Bluenog about the challenges, special considerations, and the road ahead for open source companies in the higher education sector.



Guerrilla Giving, Creative Contributions, and the Vitality of Open Source

It's so obvious, and it's still so easy to forget. Open source software is, well... open. People can modify it, give it back, pitch in, and use it as they wish. They can poke at and observe how scripts work and interact in one application, and apply those principles -- if not the code itself -- in their own projects. Still, it's so easy to forget it isn't simply about the code. Code is a major component, of course, and it's a driving force, but when it all boils down, it's still a means to an end, a tool, a way to get a job done.

It doesn't mean that code just has to work and have a function. There are oodles of other factors playing in -- usability, accessibility, and outright aesthetics. There's extensibility, compatibility, interoperability. There's spreading the word, demonstrating, advocating, and educating. And it sounds, sometimes, really endlessly time consuming. It can be -- but so can a few minutes of playing Fallout 3 before writing that email for work. Just ask my husband.

It doesn't have to be. Crazy as it is, contributing can be light work, and still effective. Sometimes, especially when it comes to advocacy, there are better results when alternative applications are mentioned and outlined in a general sense. Talk about the software further when asked, tell the person asking what the penguin (or the neat red swirly design) on your shirt represents.



ContactHelp Crowdsources Ways to Get On-Demand Tech Phone Support

In a recent post I did on the WebWorkerDaily blog, called 5 Free Online Answer Sites for Tech Questions, I discussed places you can go online for getting tech questions answered, and readers added some useful ones to my list, including the impressive Stack Overflow site. (If you're an open source developer and you don't know about Stack Overflow, check it out.) As a follow-up to that post, I did this post on a company called ContactHelp. The site has a very interesting model for crowdsourcing advice on how to get effective tech support on the phone, and the way it works borrows crowdsourcing and community principles from the world of open source.