5 Results for support

The Linux Box's Elizabeth Ziph Discusses the Convergence of Customers, Contributions and Code

I've discovered that open source software is bursting at the seams with dedicated and innovative people. On the one hand, it's wonderful to be working with so many who fit this description -- on the other hand, it's sometimes hard to follow and zero in on open source endeavors that deserve a shout out, simply because so many do.

This is why I was thrilled when I heard about The Linux Box. Based in Ann Arbor, Michigan, The Linux Box offers a variety of open source software services. But there are a few things that set The Linux Box apart -- and are decidedly positive signs for open source software's future.

The Linux Box, established ten years ago, has seen its staff grow 12% over the past year, and, given the current demand, believes it could increase to 25% in the coming year. There's also a unique approach to giving back at The Linux Box. Not only are staff developers given time to contribute to open source projects, customers requesting customized code are encouraged to give these modifications back to the projects. It's no wonder I jumped at the chance to talk to Elizabeth Ziph, CEO and co-founder of The Linux Box.



Bluenog ICE on Open Source Software, Commercial Support, and Higher Education

I recently got the opportunity to speak with the crew at Bluenog. Bluenog provides tailored integrated collaborative environments (ICE), content management portals and business intelligence solutions built on open source core technologies, offering a hybrid of open source and commercial features and support services.

With online collaboration becoming standard operating procedure, and the still delicate state of the economy, Bluenog, like other companies supplying and supporting open source software, has seen a heightened interest in its services. In particular, Bluenog has seen a growth in open source adoption (and commercial support services) in the higher education market.

Bluenog currently has three prominent clients in academia -- Wellesley, Columbia and NYU. I had a chance to ask the team at Bluenog about the challenges, special considerations, and the road ahead for open source companies in the higher education sector.



Guerrilla Giving, Creative Contributions, and the Vitality of Open Source

It's so obvious, and it's still so easy to forget. Open source software is, well... open. People can modify it, give it back, pitch in, and use it as they wish. They can poke at and observe how scripts work and interact in one application, and apply those principles -- if not the code itself -- in their own projects. Still, it's so easy to forget it isn't simply about the code. Code is a major component, of course, and it's a driving force, but when it all boils down, it's still a means to an end, a tool, a way to get a job done.

It doesn't mean that code just has to work and have a function. There are oodles of other factors playing in -- usability, accessibility, and outright aesthetics. There's extensibility, compatibility, interoperability. There's spreading the word, demonstrating, advocating, and educating. And it sounds, sometimes, really endlessly time consuming. It can be -- but so can a few minutes of playing Fallout 3 before writing that email for work. Just ask my husband.

It doesn't have to be. Crazy as it is, contributing can be light work, and still effective. Sometimes, especially when it comes to advocacy, there are better results when alternative applications are mentioned and outlined in a general sense. Talk about the software further when asked, tell the person asking what the penguin (or the neat red swirly design) on your shirt represents.



The Trials and Tribulations Of Taking Open Source Public

We've written on numerous occasions about open source adoption in government and education. The ways that open source solutions make sense in (and even philosophically complement) these areas are many, and often make any obstacles involved seem less critical. But for reasons that are frequently unrelated to the utility or appropriateness of open source software, adoption in the public sector has been slow.

It is on the increase, however. The Daily Gazette in Schenectady, New York, recently ran a piece detailing the reasons why the public sector has been hesitant about -- but not entirely resistant to -- adopting open source software.



Digium Offers Subscription Support Plans for Asterisk

When it comes to open source telephony software, Asterisk has one of the longest, most illustrious backgrounds in the market. There's been a nagging issue that's been holding Asterisk back, however, especially in larger enterprises -- a lack of professional support. Digium, the corporate entity that sponsors Asterisk, began offering tiered subscription support services through its storefront this week.

Just as it has been for the previous ten years, the Asterisk telephony engine and toolkit is available for download (free of charge, licensed under the GPL) with support, advice, and discussion offered through the community forums. The subscription support plans are designed to complement the community-driven efforts while giving enterprises the option to call upon dedicated experts to help with deployment, maintenance and training.