9 Results for support

Will Open Source Support Providers Ride a Government Gravy Train?

We've recently written about potentially far-reaching moves by the U.S. government to switch significant parts of its internal software infrastructure to open source. First, the news came out that Whitehouse.gov is now based on the open source Drupal content management system (which OStatic runs on too), then the U.S. Department of Defense announced its plans to move to open source software components and platforms.

When the news broke about Whitehouse.gov and Drupal (and the Obama administration has indicated intent to run other government sites with Drupal), my first thought was that Acquia, which provides commercial support for Drupal, might see some valuable support contracts from the government. InfoWorld's Savio Rodrigues takes the idea one step further, though, and I'm inclined to agree with him.



Training and Support: Still Key to Enterprise Open Source Adoption

Sometimes, no matter how polished and perfect something you're working on is, the enabler for whether it will really make a difference to others lies elsewhere. There continues to be strong evidence that no matter how many types of cost savings and efficiencies open source can offer them, enterprises just won't bite if they fear training and support hurdles. Good commercial open source companies understand this acutely, and build their messaging around it. Those who don't face an uphill battle.


Credativ Offers Support for Virtually Any Open Source App or Platform

Ask some IT managers and business owners why they don't adopt open source software, and a common answer will be lack of support. Many projects don't offer formal support, relying on wikis and forums for answering questions. That's why it's big news that Credativ, Europe's largest service and support company focused on open source, is expanding its operations in the United States. Its Open Source Support Center is positioned as a one-stop shop for support for almost all significant open source applications and platforms, including the many flavors of Linux distros, development languages, and databases. Can one provider really pull off efficient support across the whole landscape of open source software?


On Open Source, the Services Model, and Long-Term Software Quality

Recently I got to talking open source with a friend of mine who has worked in the proprietary database market, especially at Sybase, for several years. He made a few interesting observations during the conversation. For example, we talked about open source competition in databases, and he said a few good things about MySQL, but also said that the proprietary databases often outdo MySQL based on just a few small features, and also commitment to legacy systems that many companies have. His take on what Oracle might do with MySQL is that it might treat it as an open source on-ramp to its own proprietary databases, but that Oracle will have to keep MySQL like WordPad --Microsoft's text editing application, which falls far short of the features found in Microsoft Word.

When we got down to discussing business models for successful commercial open source companies, my friend especially liked the Red Hat model of providing support and services for free software, which has provided the company with substantial financial success, and also consistency. There are quite a few companies following the Red Hat model, and there are also signs appearing that that model will end up immeasurably improving important open source software applications and platforms--not just business bottom lines.



Red Hat Invests and Supports its Way to Another Solid Quarter

Even as the economy has stayed in the doldrums, Red Hat continues to post strong quarterly financial results. Late Wednesday, the company reported first quarter revenues of $174.4 million, up 11 percent from $156.6 million a year earlier. Profits were also up, with quarterly earnings of $18.5 million, or 10 cents a share, up from a profit of $17.3 million, or 8 cents a share, for the same quarter last year.

Red Hat?s growth is driven in part by our ability to help enterprise customers save money in a challenging IT spending environment, said CEO Jim Whitehurst. Our open source solutions drive new capabilities, efficiencies and functionality into the mission critical infrastructure of our customers.? Red Hat's total cash, cash equivalents and investments as of May 31, 2009 sat at a whopping $884.5 million, which is more evidence of the investment savvy that Whitehurst and Red Hat's top brass have.



Dell's FOSS SMB Strategy: Support Needs to Be Included

Recently, we wrote about Dell's intent to bundle open source applications on computers for small- and medium-sized businesses (SMBs). The pre-configured SMB-in-a-box software bundles are targeted to make it easier for customers to become familiar with and use open source applications and platforms. As InfoWorld noted recently, though, Forrester and other market researchers have found that SMBs are apphrehensive about open source. Will Dell succeed with its strategy, and could it build support businesses around the offerings?


ContactHelp Crowdsources Ways to Get On-Demand Tech Phone Support

In a recent post I did on the WebWorkerDaily blog, called 5 Free Online Answer Sites for Tech Questions, I discussed places you can go online for getting tech questions answered, and readers added some useful ones to my list, including the impressive Stack Overflow site. (If you're an open source developer and you don't know about Stack Overflow, check it out.) As a follow-up to that post, I did this post on a company called ContactHelp. The site has a very interesting model for crowdsourcing advice on how to get effective tech support on the phone, and the way it works borrows crowdsourcing and community principles from the world of open source.


Free, Crowdsourced Answers For Your Tech and FOSS Questions

One of the benefits of having a community of readers and open source users here at OStatic is that you can get good answers to questions about open source. On the toolbar atop our home page, you can click on Question, type yours in, and you'll usually get very informed responses back. There are also a lot of sites around the web where you can get excellent crowdsourced answers to all kinds of tech questions. In this post on WebWorkerDaily, you'll find five good resources for free answers, including the free forums at W3Schools, and Weegy. Check it out.?


SourceLabs Delivers Free Self-Support Software

One of the biggest problems in delivering open source software solutions comes after you've made an application available. How do you support it? Support is a huge cost center for commercial software companies that provide it, and is often prohibitive for open source developers. That leaves end users figuring out how to support themselves.

Could automated software support solutions help? The jury's still out, but I was interested in today's announcement from SourceLabs regarding new Linux and Java self-support tools. They're aimed at getting people who use open source software tools to share information within a software environment so that known problems can be identified and solved.