2 Results for tech support

The Linux Box's Elizabeth Ziph Discusses the Convergence of Customers, Contributions and Code

I've discovered that open source software is bursting at the seams with dedicated and innovative people. On the one hand, it's wonderful to be working with so many who fit this description -- on the other hand, it's sometimes hard to follow and zero in on open source endeavors that deserve a shout out, simply because so many do.

This is why I was thrilled when I heard about The Linux Box. Based in Ann Arbor, Michigan, The Linux Box offers a variety of open source software services. But there are a few things that set The Linux Box apart -- and are decidedly positive signs for open source software's future.

The Linux Box, established ten years ago, has seen its staff grow 12% over the past year, and, given the current demand, believes it could increase to 25% in the coming year. There's also a unique approach to giving back at The Linux Box. Not only are staff developers given time to contribute to open source projects, customers requesting customized code are encouraged to give these modifications back to the projects. It's no wonder I jumped at the chance to talk to Elizabeth Ziph, CEO and co-founder of The Linux Box.



On Open Source, the Services Model, and Long-Term Software Quality

Recently I got to talking open source with a friend of mine who has worked in the proprietary database market, especially at Sybase, for several years. He made a few interesting observations during the conversation. For example, we talked about open source competition in databases, and he said a few good things about MySQL, but also said that the proprietary databases often outdo MySQL based on just a few small features, and also commitment to legacy systems that many companies have. His take on what Oracle might do with MySQL is that it might treat it as an open source on-ramp to its own proprietary databases, but that Oracle will have to keep MySQL like WordPad --Microsoft's text editing application, which falls far short of the features found in Microsoft Word.

When we got down to discussing business models for successful commercial open source companies, my friend especially liked the Red Hat model of providing support and services for free software, which has provided the company with substantial financial success, and also consistency. There are quite a few companies following the Red Hat model, and there are also signs appearing that that model will end up immeasurably improving important open source software applications and platforms--not just business bottom lines.