4 Results for tech support

Training and Support: Still Key to Enterprise Open Source Adoption

Sometimes, no matter how polished and perfect something you're working on is, the enabler for whether it will really make a difference to others lies elsewhere. There continues to be strong evidence that no matter how many types of cost savings and efficiencies open source can offer them, enterprises just won't bite if they fear training and support hurdles. Good commercial open source companies understand this acutely, and build their messaging around it. Those who don't face an uphill battle.


On Open Source, the Services Model, and Long-Term Software Quality

Recently I got to talking open source with a friend of mine who has worked in the proprietary database market, especially at Sybase, for several years. He made a few interesting observations during the conversation. For example, we talked about open source competition in databases, and he said a few good things about MySQL, but also said that the proprietary databases often outdo MySQL based on just a few small features, and also commitment to legacy systems that many companies have. His take on what Oracle might do with MySQL is that it might treat it as an open source on-ramp to its own proprietary databases, but that Oracle will have to keep MySQL like WordPad --Microsoft's text editing application, which falls far short of the features found in Microsoft Word.

When we got down to discussing business models for successful commercial open source companies, my friend especially liked the Red Hat model of providing support and services for free software, which has provided the company with substantial financial success, and also consistency. There are quite a few companies following the Red Hat model, and there are also signs appearing that that model will end up immeasurably improving important open source software applications and platforms--not just business bottom lines.



Red Hat Invests and Supports its Way to Another Solid Quarter

Even as the economy has stayed in the doldrums, Red Hat continues to post strong quarterly financial results. Late Wednesday, the company reported first quarter revenues of $174.4 million, up 11 percent from $156.6 million a year earlier. Profits were also up, with quarterly earnings of $18.5 million, or 10 cents a share, up from a profit of $17.3 million, or 8 cents a share, for the same quarter last year.

Red Hat?s growth is driven in part by our ability to help enterprise customers save money in a challenging IT spending environment, said CEO Jim Whitehurst. Our open source solutions drive new capabilities, efficiencies and functionality into the mission critical infrastructure of our customers.? Red Hat's total cash, cash equivalents and investments as of May 31, 2009 sat at a whopping $884.5 million, which is more evidence of the investment savvy that Whitehurst and Red Hat's top brass have.



Dell's FOSS SMB Strategy: Support Needs to Be Included

Recently, we wrote about Dell's intent to bundle open source applications on computers for small- and medium-sized businesses (SMBs). The pre-configured SMB-in-a-box software bundles are targeted to make it easier for customers to become familiar with and use open source applications and platforms. As InfoWorld noted recently, though, Forrester and other market researchers have found that SMBs are apphrehensive about open source. Will Dell succeed with its strategy, and could it build support businesses around the offerings?