SugarCRM
Open Source


SugarCRM is a complete Customer Relationship Management system for businesses of all sizes. It was initially launched as an Open Source alternative to expensive CRM systems from com... More


Project Details

AUDIENCE : developers
information technology : customer service : DEVELOPMENT STATUS : production
LICENSE : Gnu General Public Licence (GPL) v 3
PROGRAMMING LANGUAGE : PHP
USER INTERFACE : web-based
TITLE SYNONYMS : Sugar CRM

Project Resources

Attribution :

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Recent sugarcrm activity

     

Comprehensive But Buggy

Great tool but it tends to be slow and buggy. Salesforce is a superior CRM solution, but we still use Sugar because the price is right :)


0 Vote(s)

The Most Complete CRM Solution


SugarCRM  by an anonymous user on March 14th 2008 at 12:58 PM

I have used Salesforce, Siebel and other large CRM solutions out there, and Sugar is comparable or superior to most anything I've seen.


0 Vote(s)

RE: Sucks!


SugarCRM  by an anonymous user on March 14th 2008 at 09:26 AM

What are you running it on? I have used Sugar in the past and did not see the performance issues you speak of.


Its a powerful app, don't throw low end hardware at it assuming that because its linux you can run it on a P3 with 128MB of ram.


0 Vote(s)

Sucks!


SugarCRM  by an anonymous user on March 13th 2008 at 02:07 PM

SugarCRM has been the bane of my existence for over 6 months now!


We've been trying to implement this and its just been painful. We're hosting it ourselves and the damn thing just crawls.


The email campaign module which looks great upfront is crap and we can't get the tracking information to work - NEVER!


It has a TON of feature/functionality that you'll never use and the stuff you'll use - Leads, Contact Sheet, Email Campaign, To-Do, etc. - are lacking in performance.


I think this might be a better experience if we go with a hosted solution that has maintenance and support built into the contract, but then I'd rather go with Salesforce.com - which seems like the superior product


1 Vote(s)

Open-Xchange and SugarCRM Join Forces to Integrate and Share Data

Technology companies negotiate a particularly messy obstacle course from the moment of conception -- jumping hurdles associated with venture capital, fending off and holding their own with fierce (and worthy) competitors, constantly changing and innovating products and services to meet the demands of the customer base. Open source companies have an additional complicating factor -- the business model is mysterious to many potential customers, and competitors (fierce, worthy, or otherwise) are often 800 pound gorillas with names and logos recognizable to CTO, CIO and Luddite alike.

Perhaps the silver lining for open source companies forging onward for larger market share is that they realized early on that adaptability is the norm, that weak points can become strengths if they're recognized and effectively addressed as soon as possible -- and that if a single open source company is unable to wrestle a significant percentage of the marketshare from an 800 pound gorilla, two or three 400 pound free software-touting orangutans can make a real impression.

Maybe my take on Open-Xchange's partnership with SugarCRM is more "Animal Planet" inspired than that of The VAR Guy, but it's very much in agreement. Open-Xchange has made its open source Exchange Server alternative -- and SugarCRM's open source customer relationship software -- infinitely more useful and appealing by facilitating data sharing between social networks, SugarCRM applications and Open-Xchange address books.



Is Open Source M&A Set to Go On a Tear?

GigaOm has an interesting post up today on how technology mergers and acquisitions are back in favor. At the end of last year, I predicted that 2009 would be filled with many open source-related mergers and acquisitions. So far, the pace has been slower than I expected, although there have been some blockbuster-sized acquisitions, including Oracle's $7.4 billion play for Sun Microsystems, and VMware's $420 million acquisition of SpringSource. Are we about to see open source-related acquisitions pick up significantly, and do we want to see that happen? Who is ripe for the picking?



SugarCRM Launches Sugar Express, Online Hosted CRM

Today must be cloud computing day in the open source world. In addition to this morning's announcement about Eucalyptus Systems focusing on open source cloud tools, SugarCRM has announced that it is putting an offering called Sugar Express on its Sugar Open Cloud. Sugar Open Cloud is an on-demand computing platform, and Sugar Express is an online hosted version of SugarCRM's open source customer relationship management software aimed at individuals and businesses "who need a low-cost solution,"--apparently. Comparatively, though, the cost doesn't seem to be so low. 



How does SplendidCRM compare to SugarCRM

Anyone have any ideas or resources that will help me compare the 2?

Specifically, I'm looking for comparisions in the following areas:
1. Email Campaigns
2. Data Portability
3. Community Support (Sugar probably has a SIGNIFICANT edge here)
4. Documentation
5. Installation
6. Flexibility/Customizations

TIA!

Migrating from Salesforce.com to SugarCRM

We are currently using Salesforce.com - Group edition and are looking to move to SugarCRM. Salesforce is good but it is working out a little too expensive - $600/year!

Do you know of any resources, articles, etc. that help you walk through the migration from Salesforce to Sugar??

Cost effective SugarCRM hosting solutions?

We are looking to find a hosted SugarCRM solution with the basic functionality. There will be no real customization or configuration that is required and bandwidth requirements are very low. Ideally, looking for something under $10/month.

Your help is appreciated!

How does vtiger stack up against sugarcrm?

Have been hearing a lot about vTiger but haven't gotten a chance to install and test it out. Any ideas on how it compares with SugarCRM, esp. in the following areas:

1. Email Campaigns
2. Importing Data
3. Granularity of user roles and rules
4. Ease of customization

Thanks!

IT Service companies focused mainly on OSS?

We're looking for companies that specifically customize and implement some of the larger OSS packages (SugarCRM, Intalio, Drupal, JasperSoft, etc.) specifically for SMEs (Revenues: $50-500M).

In addition to implementing solutions, we're also looking for companies that can build simple web apps on the LAMP stack.

Ideally looking for smaller (hands-on) companies that specialize in OSS rather than a large outfit that does everything.

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