SugarCRM is a complete Customer Relationship Management system for businesses of all sizes. It was initially launched as an Open Source alternative to expensive CRM systems from com... More

Technology companies negotiate a particularly messy obstacle course from the moment of conception -- jumping hurdles associated with venture capital, fending off and holding their own with fierce (and worthy) competitors, constantly changing and innovating products and services to meet the demands of the customer base. Open source companies have an additional complicating factor -- the business model is mysterious to many potential customers, and competitors (fierce, worthy, or otherwise) are often 800 pound gorillas with names and logos recognizable to CTO, CIO and Luddite alike.
Perhaps the silver lining for open source companies forging onward for larger market share is that they realized early on that adaptability is the norm, that weak points can become strengths if they're recognized and effectively addressed as soon as possible -- and that if a single open source company is unable to wrestle a significant percentage of the marketshare from an 800 pound gorilla, two or three 400 pound free software-touting orangutans can make a real impression.
Maybe my take on Open-Xchange's partnership with SugarCRM is more "Animal Planet" inspired than that of The VAR Guy, but it's very much in agreement. Open-Xchange has made its open source Exchange Server alternative -- and SugarCRM's open source customer relationship software -- infinitely more useful and appealing by facilitating data sharing between social networks, SugarCRM applications and Open-Xchange address books.
GigaOm has an interesting post up today on how technology mergers and acquisitions are back in favor. At the end of last year, I predicted that 2009 would be filled with many open source-related mergers and acquisitions. So far, the pace has been slower than I expected, although there have been some blockbuster-sized acquisitions, including Oracle's $7.4 billion play for Sun Microsystems, and VMware's $420 million acquisition of SpringSource. Are we about to see open source-related acquisitions pick up significantly, and do we want to see that happen? Who is ripe for the picking?
Today must be cloud computing day in the open source world. In addition to this morning's announcement about Eucalyptus Systems focusing on open source cloud tools, SugarCRM has announced that it is putting an offering called Sugar Express on its Sugar Open Cloud. Sugar Open Cloud is an on-demand computing platform, and Sugar Express is an online hosted version of SugarCRM's open source customer relationship management software aimed at individuals and businesses "who need a low-cost solution,"--apparently. Comparatively, though, the cost doesn't seem to be so low.
Anyone have any ideas or resources that will help me compare the 2?
Specifically, I'm looking for comparisions in the following areas:
1. Email Campaigns
2. Data Portability
3. Community Support (Sugar probably has a SIGNIFICANT edge here)
4. Documentation
5. Installation
6. Flexibility/Customizations
TIA!
We are currently using Salesforce.com - Group edition and are looking to move to SugarCRM. Salesforce is good but it is working out a little too expensive - $600/year!
Do you know of any resources, articles, etc. that help you walk through the migration from Salesforce to Sugar??
We are looking to find a hosted SugarCRM solution with the basic functionality. There will be no real customization or configuration that is required and bandwidth requirements are very low. Ideally, looking for something under $10/month.
Your help is appreciated!
Have been hearing a lot about vTiger but haven't gotten a chance to install and test it out. Any ideas on how it compares with SugarCRM, esp. in the following areas:
1. Email Campaigns
2. Importing Data
3. Granularity of user roles and rules
4. Ease of customization
Thanks!
We're looking for companies that specifically customize and implement some of the larger OSS packages (SugarCRM, Intalio, Drupal, JasperSoft, etc.) specifically for SMEs (Revenues: $50-500M).
In addition to implementing solutions, we're also looking for companies that can build simple web apps on the LAMP stack.
Ideally looking for smaller (hands-on) companies that specialize in OSS rather than a large outfit that does everything.