OUTLINEI INTRODUCTION 2II HISTORY 2III RECENT DEVELOPMENTS 2United Parcel Service of America, Inc.I INTRODUCTIONUnited Parcel Service of America, Inc. (UPS), largest package-delivery company in the world. The company provides shipment of letters, parcels, and freight worldwide. Based in Atlanta, Georgia, UPS is one of the largest privately owned companies in the United States.II HISTORYThe company was founded in 1907 in Seattle, Washington, by 19-year-old Jim Casey, who saw the need for a private delivery service. At the time, the United States Postal Service had not yet introduced its parcel post system. Casey named his company American Messenger Company, and with a crew of six messenge ...view middle of the document...
S. Postal Service. From 1964 to 1969 the company's revenues more than doubled. By 1975 UPS served all of the continental United States.In the late 1970s and early 1980s Federal Express Corporation began taking away business from UPS by specializing in overnight deliveries with airplanes. UPS began offering a similar air-delivery service in the early 1980s and invested heavily in technology and aircraft. The company also expanded its presence in the international shipping market. In 1991 the company shifted its headquarters to Atlanta.III RECENT DEVELOPMENTSIn 1996 UPS donated its services to transport the ailing killer whale Keiko, star of the 1993 movie Free Willy, from an amusement park in Mexico City to an aquarium in Newport, Oregon. The company used a C-130 Hercules plane, specially designed for large loads, to transport the whale, which weighed about 3000 kg (about 7000 lb).The company has moved to further automate its computerized package-processing system, allowing customers to request package pickups and track packages through its World Wide Web site. In 1996 the company introduced tracking software that provides customers with...