This website uses cookies to ensure you have the best experience. Learn more

Group Interaction And Development Essay

996 words - 4 pages

Groups come together for many different reasons, whether it be personal, professional, or for the greater good of the community. The formation and development of these groups vary as greatly as the reasons for the groups themselves. This paper will analyze the five stages of group development identified by Tuckman and Jensen as it applies to Wal-Mart Tire and Lube Express. Team member roles and responsibilities as designated by this theory will be described. An explanation of how participation, leadership, and motivational skills should be demonstrated will be provided as well as a description of how the theory affects this author's perspective on group interaction in the workplace.According ...view middle of the document...

The adjourning stage is when the group is disbanded because their goals have been met, members leave or because the norms cease to be effective" (Heerye. & Noon, 2008).Wal-Mart Tire and Lube Express uses these steps repeatedly. The forming and adjourning stages are repeated as member come and go, whether it is a new hire, a firing or a transfer from or to another department. The storming stage is minimized by upper management promoting members into the various management positions within the department. The norming stage is a continuous process; in part because of the high turnover in the department and in part because of the changing demands upon the department members. The performing stage is always in motion. As a service department, the Wal-Mart mission of "saving people money so they can live better" (Wal-Mart Stores, Inc., 2009) is observed. The group must work together as a team to provide the customer with the best possible service. The Service Writer greets each customer at their vehicle, assesses the needs and wants of each customer on an individual basis, Then the Service Writer must make suggestions based on their assessment of the vehicle. The Service Technicians perform the services requested by the customer. It is important that there is clear communication between the customer and the Service Writer. The Service Writer must then convey the specific needs of the customer to the Technicians clearly. Some customers are particular about the service they want and confusion can set it if there is not clear communication between all parties involved. When tension exists between members of the group, communication can be hindered leading to poor service and loss of sales. Customers are more likely to tell their friends about poor service than good service. The Service Manager and Support Manager oversee the process in the shop, assigning specific jobs to each technician based on their skill level. It is...

Other Essays On Group Interaction And Development

Gender Inequality Essay

1212 words - 5 pages Gender Inequality In today's society people are more and more trying to achieve more, higher positions on the work place, to double income, to enroll to the schools. It's all about competition in today's society, all about better living standards with new technologies, new treats for diseases, yet we still have such issue as gender inequality. I'm with my group students examined this issue and tried to find out what people have done and do now

The Social Learning Theory Of Bandura

1690 words - 7 pages interaction, (pp. 318-324). New York: Alfred A. Knopf.Blackburn, R. (1993). The psychology of criminal conduct: Theory, research and practice. Toronto: John Wiley & Sons.Boeree, G. C. (1998). Personality theories, Albert Bandura 1925 - present. [Article on-line]; available from Internet Accessed 2nd October 2004.Clark, R. A. and Delia, J. G. (1976). The development of functional persuasive skills in

Automation And Collaboration Software At ImageStream

1161 words - 5 pages Automation and Collaboration Software at ImageStreamToday's companies use office automation software to simplify daily tasks and assist with group collaboration. Central schedules, PC-to-PC video and teleconferences, e-mail software, fax machines and scanners, office servers and similar tools are commonplace in today's businesses. This paper highlights how ImageStream uses a few of these key automation and collaboration systems.Office

The New Vision Foundation

2572 words - 11 pages more involved with the disconnection between Asian American Seniors and their resources. The center will be able to create more space where the seniors can feel they are welcomed and be active in using the services at the agency. Goals and ObjectivesGoal 1 – To improve social interaction by providing activities for social involvement with one’s own cultural group, for Asian older adults living in Ann Arbor in the state Michigan. Objective 1

Empowered Education, Democracy In The Classroom. Do Principles Of Democracy Enhance Success In The Classroom Or Not? Yes, Also Democracy Is Defined

1386 words - 6 pages Educational Philosophy, stated, "when liberal discussion is used to promote inquiry, critical thinking, reflective commitment, and personal autonomy, students are likely to feel more in control of their own schooling." To truly succeed in the classroom students need to become actively involved, utilizing the students' natural enthusiasm and the teacher's inherent desire to teach. Student teacher interaction is essential for an empowering

Intercultural Pr Studies

1401 words - 6 pages part of everyday life and social interaction, and a public relations practitioner does not have to be practicing across national borders to encounter cultural differences and diversity (Sha, 2006).Practitioners communicate with publics that belong to specific cultural groups, especially in multicultural societies and transnational settings (Banks, 1995,2000; Sha, 2006); they are involved in the production of culture as cultural intermediaries

Abuse Of Illegal Drugs And Alcohol Intake During Pregnancy And It's Effects On Babies

2908 words - 12 pages prenatal or developmental risks.X FACTORS (other factors that can affect the growth and development from pre-natal to post-natal)The most influential of all the factors that affect the growth and development of children is not drugs or alcohol rather it is the cultural environment. Cultural environment involves the interaction of the parents with their children and the siblings among themselves, and their relationship with their neighbors. Beckwith

Speech and Communications

366 words - 2 pages /SpeechPublic communication is the process of generating meanings in a situation where a single source transmits a message to a number of receivers who give nonverbal and sometimes, question-and-answer feedback-the source adapts the message to the audience in an attempt to achieve maximum understanding-this communication is recognized by its formality, structure, and planningSpeaking Up At a MeetingSmall Group Communication is the interaction of a

Leadership Models

983 words - 4 pages The Blanchard Leadership ModelIn the Blanchard Leadership Model, Hersey and Blanchard (1977) suggest that the style of leadership is dependent on the subordinate's development level, competence versus commitment. The leader then has two different types of leadership, directive behavior and supportive behavior. The characteristics of directive behavior are one-way communication, followers' role spelled out, and closes supervision of performance

Organizational Behavior Terminology And Concepts Paper

977 words - 4 pages Organizational PAGE 1 Organizational BehaviorMtg 331W. Paul BōrkowskiApril 12, 2007Organizational BehaviorOrganizational Behavior is the study and application of knowledge about how people, individuals, and groups act in organizations. This paper presents a brief definition of what organizational behavior refers to. Organizational behavior is a vital ingredient in the development of the work force, as well as an important component in the

An Investigation Into The Language Of Men And Women

1657 words - 7 pages and its content among opposite sexes differs a lot. Ideas and thoughts on this topic have been developed for many years and many researches have been held. During all this period various theories and suggestions have been passing through a long path of development and, finally, stable and unchangeable notion on this subject has appeared. However, time passes and a lot of things change with every new day. What can we say about the language of men

Similar Papers

Small Group: Group Formation Essay

1482 words - 6 pages Humans need interaction with one another; however, whether a person joins a group is largely dependant on number of variables such as 'personal traits, social motives and gender' (Forsyth, 1999, p. 116). There are distinct traits and qualities in individuals who seek out membership in groups and those who avoid it.My sister and I are like chalk and cheese; our personalities are at either ends of the continuum. While my sister is quiet, soft

Resource Mobilzationand Economic Gowth Essay

1535 words - 7 pages , the relative success that a particular individual or group might have at winning the support of the agents of development--thereby legitimating that particular development doctrine--has to do with their institutionalized position of authority in the world vis-à-vis the agents of development and their ability to successfully align the doctrine with the popular sentiment of a particular moment in history. It is for these reasons that

Social Psychology Essay

1260 words - 6 pages Social Psychology PAGE \* MERGEFORMAT 2 Running Header: SOCIAL PSYCHOLOGY DEFINITIONSocial Psychology DefinitionSandra LattinTessie BlakeUniversity of PhoenixSocial Psychology DefinitionSocial psychology is the study of the relations between people and groups. Scholars in this interdisciplinary area are typically either psychologists or sociologists, though all social psychologists employ both the individual and the group as their units of

Achieving A “Universal Goal” Essay

2883 words - 12 pages , given in Italics above, does hold true to its primary intention, but seems incomplete.From personal experience participating in a T-group, the study of its development while serving as the foremost function, is clearly affected and sometimes overwhelmed by achieving some type of group goal. A natural tendency of someone put into any group situation is to accomplish something. Whether your group is simply friends trying to complete the task of having