This website uses cookies to ensure you have the best experience. Learn more

Housekeeping Management For Serenity Hotel Essay

1535 words - 7 pages

Serenity Hotel 4*Housekeeping Department PlanThe Serenity Hotel , which will open to the public in the near future, is a high-standard four star hotel located in the beautiful island of Bora Bora , an institution with the desire of meeting and exceeding guest expectations ,that seeks to offer high quality services , making an unforgettable experience for the guests.In order for the hotel to function properly , all the departments must be very well organized ; thus , the Housekeeping Department , representing one of the key points in an hospitality institution , must be at the highest achievable level of service.A department in such a demanding instution may be functional and may bring the ...view middle of the document...

This training is highly necessary, despite their experience, in order to present to them the hotel policies, rules, regulations and mentality , and to help them accommodate with the atmosphere. The four-step training method shall be used, aswell as a job breakdown , so that there will not be any uncertainities. The work materials, products and equipment will be introduced to them , and they will be showed how to use them correctly and efficiently, avoiding any kind of waste or risk of accidents.Futhermore, the safety and security rules and regulations will be discussed widely , since these aspects are also highly important. Cross-training is also part of Serenity Hotel's programme , due to the fact that knowing how to operate in every field of the department it is part of our principles. This helps avoid a crisis if something happens with one of the employees - he or she can be replaced temporarily. Moreover , our trainees will learn about prioritizing and this way they will be able to handle shortage or emergency situations.At the end of the training, feedback will be requested from the attendees , in order for us to be able to modify and improve the training system .A big goal of the establishment is to avoid as much as possible employee turnover - because of the high costs of reorganizing periodical trainings, this process might decrease considerably the hotel's income and level of service. In order to dodge safely such incidents , the employees must be always motivated and content with their jobs. Besides the flexibility and the understanding of the supervisors, several incentive programmes are being settled for trustworthy , hardworking employees , in order to reward their efforts.The staff will also be monthly evaluated by superiors for the first 3 months ; afterwards, their evaluation will be performed periodically, according to their work activity.Related to the schedule , this aspect will be flexible aswell , the maids and room stewards will work through rotation , and they will be informed regarding their working hours with at least 3 days before the beginning of the workweek , this concept helping both the establishment and the employees .The manner in which the staff shall be managed is an important issue, and so is the technical part , which concerns the equipment that will be used in order to make the business work.Serenity Hotel has confirmed their collaboration with Ecolab, an important and highly professional brand of cleaning products ; the firm will provide the Housekeeping Department with all the necessary types of solutions , cleaning cloth , vacuum cleaners , carts , mops , and reserves for each in the storing area. The reason for choosing this particular brand is that their products are of a great quality level, environmental-friendly, easy to use, and convenient in price - this being specifically what the institution needs.Related to the laundry area , the necessary space has been assigned and the equipment has been...

Other Essays On Housekeeping Management For Serenity Hotel

How 5 Star Properties Can Achieve Consistency In Quality Service?

3408 words - 14 pages theories to define service quality been put forward, but the expected relationships between quality and variables such as costs, sales growth, productivity, return on investment, prices, customer satisfaction and loyalty have been the foundation for the development of theories in current research (Andersen & Fornell, 2000,pp.255,267)Application of Total Quality Management For Quality Assurance:-An approach to quality within an organization

Managing Legal Encounters At Newcorp Essay

1129 words - 5 pages interviews in seclusion. Management will ask for documentation and other hard evidence that will substantiate the case. Examples of documents can be notes, hotel receipts and other material that serves as evidence. Management can be held liable for defamation of character if management is not mindful to reveal only what is necessary and confirmed. A sexual harassment case can be potentially detrimental to Newcorp's reputation.In the case of

Impact Of Information And Computer Technology On Production Planning And Control Systems

1283 words - 6 pages customer information such as certain preferences is stored allowing the hotel to better cater to returning customers. In a study done by Lee and Lambert on 'the influence of technology enabled customer relationship management on customers' attitude toward service quality and loyalty', they found that customers perceived service quality to be higher in firms who used CRM technology in comparison to non CRM companies. Furthermore a link was found

Employee Training And Development At Motorola

962 words - 4 pages , management and compliance.External institutions, seminars and conferences: Employees use external programs to supplement internal training.Technology-based learning resources: Content for resources such as podcasts and knowledge-sharing communities is generated internally by subject matter experts or by the user and reviewed by subject matter experts.Benefits of trainingAs the business world is continuously changing, organisations will need to


2013 words - 9 pages attitudes using the AMO framework. This allows us to: (a) empirically demonstrate the existence of a general HPWS that accounts for the complementarities among the 17 human resource management practices analysed; (b) test the amount of observed variance of HR practices that is explained by the general factor; (c) test the existence of additional but more specific configurations of practices that may capture attempts by managers to focus on

Starbacks Analysis

3467 words - 14 pages Smartphone. In partnership with mobile-wallet firm, Square, Starbuck launched an additional mobile payment application in 2012 that can be used to pay for macchiato.Services and service managementServing coffee is an ordinary act that everyone can attempt and do it successfully. Therefore in the eatery industry, the services offered should go beyond just the ordinary way of serving beverages to attract customers. Therefore in service management, a

Project Management

5084 words - 21 pages Project Management. In our case it is based on the best practices collected by Project Management Institute (PMI). PMI, with more than 150,000 members in over 150 countries, is the world's foremost advocate for the project management profession. PMI sets industry standards, conducts research and provides education, certification and professional exchange opportunities designed to strengthen and further establish the profession (see literature [1

Marketing Plan

5382 words - 22 pages monkey is fast becoming the latest ecotourism destination in Sabah. On top of this, the scenery along Klias River is simply beautiful and irresistible.3.Mr. Shankar, who has vast experience in hotel and hospitality management providing unrelenting personal service to tourists and ensure customers having excellent stay in our Motel.2.0SITUATION ANALYSISThe tourism industry, especially in Sabah, has been booming despite the many natural disaster such

Evaluation Of Stratigic Management

4178 words - 17 pages Introduction"Strategic management is the process of decision making which have high medium term to long term impact on activities of the organization including the implementation of those decisions to create value for customers and key stakeholders and to outperform the competitors"(Hubbard, G., 2000, p-2).Strategic management has three elements such as strategic analysis, strategic choice and strategic implementation. Strategic analysis gives

Project Management Theory And Practice

7085 words - 29 pages water, urban & regional planning, nuclear, maritime, dams, hydropower & irrigation, aviation, environment, planning & property. HALCROW infrastructure & transportation group are dealing with the planning and development of master plans and are also engaged in design and construction supervision management for roads, infrastructure and non tidal marine edge work.HALCROW is a widely known British Consultants, having long term

Vail Resorts Case Analysis

7419 words - 30 pages SynopsisVail Resorts Inc. is a hotel and resort company that operates some of the best ski resorts in North America. They are known for operating first-class, premier ski resorts in the country for many years. They are classified in the Resort and Casino industry, segmented into the ski destination resorts. They currently hold six major resorts in the western United States. Among them are Vail, Beaver Creek, Breckenridge, and Keystone which are

Similar Papers

Country Risk And Strategic Planning Analysis Paper

2132 words - 9 pages objective of Playa Frente, Inc. is to offer and provide excellent service to the guests staying at the resort, a friendly and safe astrosphere, occasional hotel special rate for weekend stays, free internet assess and cable TV. The hotel will provide a multitude of social and entertainment environment for guests. A variety of events such as trade shows, day spas with salons and message therapists, medical spas and doctor office will be provided at

Human Resources Management Essay

970 words - 4 pages "People from this country don't want the label that they work in housekeeping." (Zeidner, 2009, 44) For employers such as Gregory Stone it is important to try to maintain an equal employment opportunity (EEO). In response to EEO laws and market forces, many organizations to manage diversity, in an attempt to create an environment that allows all employees to contribute positively towards organizational goals, while experiencing personal growth. HR

Managing Performance And Change Essay

865 words - 4 pages of the hotel. Each questionnaire is answered either by thanking the guest for having taken the time to fill out the questionnaire or by personally contacting the guest when a complaint is received.The ratings of each question are then added to the hotel customer statistics and is then either given to the Manger linked to the specific department be it Food and Beverage or House Keeping. These managers take the necessary steps internally in order to

Cuban Trade Essay

658 words - 3 pages argue for the continuation of the trade embargo until Fidel Castro dies then allocate a large amount of resources to the formation of a free market economy in the island nation. Currently 60,000 Americans' travel to Cuba annually, most of them illegally if the trade embargo is dissolved over night this would created an inflow of tourists that the Cuban in fracture in not capable to accommodate. Hotel chains like the Hilton, Sheraton