Introduction to Business Management & Organizational Behaviour
Table of Contents
Explain in detail how the theories relating to communication in general and more specifically to non-verbal communication, impact the effectiveness of electronic communication (i.e. email, text, etc.) as a communication medium within organizations 3
The top four complaints in spite of the wonders of email 4
Describe communication situations in an organizational setting, where you think email should be used and where email should not be used as the primary medium of communication 5
Write a document that Wilson Brothers specifically would use to establish guidelines and norms for the organization with respect to the use of email, and any other electronic communication medium, for internal and external communications. Make recommendations on what to do and what not to do. Explain the reasoning for your recommendations 7
Use of Electronic Communications and Social Media 7
Responsibility and Requirements 7
Outline how the guidelines you established in question 3 above will impact the organization 8
1. Explain in detail how the theories relating to communication in general and more specifically to non-verbal communication, impact the effectiveness of electronic communication (i.e. email, text, etc.) as a communication medium within organizations.
Effective communication is a vital part of everyday life, it is a necessary skill for effective management of persons and teams within an organization and it is crucial in social/work groups; decision-making; exercising authority and guidance; managing and resolving conflict; negotiating agreements; affecting personal and organizational change; and the overall leadership and management of all organizational undertakings. “Our ability to communicate one-on-one, in groups, in teams, in larger audiences, online, and anywhere else there is information exchanges, is fundamental in achieving both personal and organizational goals.” (Module 7) The process we elect to use impacts individual, group and overall organizational behaviour.
According to Wikipedia: Communication Theory is defined as: “a field of information theory and mathematics that studies the technical process of information and the process of human communication.” And “Nonverbal communication between people is communication through sending and receiving wordless cues.” Such as: “use of visual cues such as body language, distance and physical environments/appearance, of voice and of touch, it can also include the use of time and eye contact and the actions of looking while talking and listening, frequency of glances, patterns of fixation, pupil dilation, and blink rate.”
Great-West Life Center for Mental Health in the Workplace released a 25 page document on communication covering a variety of topics and this quote found under the Emotionally Intelligent Emailing section caught my attention “Email is one of the most...