Interdepartmental Communication To Reduce Costly Errors In A Small Urban Company

3208 words - 13 pages

Outline of the Project EnvironmentThe main clients in this context of the study are the small urban companies. The main problem lies in the fact they often face severe miscommunication problems that ultimately results in the loss of person-hour and this loss is ultimately translated into loss of production hours and thus results in financial loss. (Ivancevich, 2005)The term interdepartmental communication relates to inter personnel office communication such as phone, documents, memos, email, FAX and voicemail. These communicative systems could be termed as formal communication system. There are also other forms of interdepartmental communication and it could be termed as informal ...view middle of the document...

Process is necessary for defining the industrial scope of the organizational and a process-based structure can implement these processes much faster. Various other processes can also be added to the existing units for their well organized and effective functioning. They have a very dissimilar structure than the traditional organizations eliminating the functional and product oriented problems faced by them. Having a process based structure makes the perspective of the organization completely customer oriented utilizing a horizontal business view in the various departments. (Umpleby, 2006, July) The entire feature of this business-based communication depends on the organizational structure that is predominantly processed based depending on the issue of interdepartmental communication system, particularly for small urban companies. In a process-based structure, an organization is fundamentally divided into its organizational units based on its core processes. (Dunning, 2002b) Process is necessary for defining the industrial scope of the organizational and a process-based structure can implement these processes much faster. Various other processes can also be added to the existing units for their well organized and effective functioning. They have a very dissimilar structure than the traditional organizations eliminating the functional and product oriented problems faced by them. Having a process based structure makes the perspective of the organization completely customer oriented utilizing a horizontal business view in the various departments. (Umpleby, 2006, July) As a result, it is to be seen if it were possible to understand and evaluate the amount loss due to miscommunication then it would be possible to formulate a mode of method that would enable to evaluate the proper mode of communication system that would save time. (Mason, 2002)Relevance of Strategic Business ITStrategic Business IT is a systematic and complex strategy that is planned top-down for increasing and implementing effective organizational change. It mainly aims to change the structure, attitudes, standards and thinking of an organization through interventions so that it can adapt to new and better challenges, technology and marketing strategies. (Dunning, 2002a)It does not simply make an organization better but focuses on interpreting and supervising an organizational change by involving organizational planning, expression, system improvement and analysis bringing about the required result. It is characterized by individuality, learning, inspiration, sociology and psychology and its qualities are interdisciplinary. It has three components - diagnosis, intervention or action and evaluation, which need to be properly controlled to bring about an effective change. (Dunning, 1999)Intervention is the second stage of Strategic Business IT. The various sets of structurally planned activities that are a part of the Strategic Business IT program and followed by the individuals and...

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