Paper On Lateral And Vertical Communication

621 words - 3 pages

IntroductionWhy all the noise from senior management about improved communication? Organizations need communication, in all sorts of relationships. When organizations focus on the professional relationships, the managers wants to communicate to be able to increase his or her employees' knowledge. In this paper, I will describes and elaborate on two types of communication: lateral and vertical. Furthermore, I will also compare the two types of communication and how they relate to my organization.Vertical CommunicationVertical communication can be described as the transfer of information, in the order from highest to the lowest, in an organizational structure, (Spillan, Mino, & Rowles, 2002). In my company, decisions are usually made at a divisional level and communicated vertically. The passing of information comes from the division, goes to the regional level, then to local management, and finally to staff. However, because of our organizational structure, e ...view middle of the document...

Effective listening, from upper and lower management, has created problems in my work environment. Furthermore, this is a problem because the majority of management's time is spent in meetings and not at their immediate work environment."The unity of command constrains the communication to specified vertical connections among management, departments, and staff," (Spillan, Mino, & Rowles, 2002). Individual departments, in my organization, have individual goals. Individual departmental goals have also created conflict. The conflict comes from not communicating individual departmental goals laterally. For example, the individual goals of a customer service representative need to be communicated to the all staff members in the other departments. This helps members, from all departments, understand individual job performance. Why would a customer service representative tell a customer who his or her cable will be back on in 2 hours when our goal is 24 hours?Lateral CommunicationLateral communication can be described as the transfer of information, in the order from highest to the lowest, in an organizational structure, but the information is shared among peers at similar levels, (Spillan, Mino, & Rowles, 2002). The purpose of lateral communication is to keep organization staff briefed with current policies, procedures, and changes. Managers, in my organization, lack the understanding and collaboration with other departments. Who is to blame for this? As a non-salary employee, I can not state fault. However, the type of managers who are able to communicate laterally, will allow my organization to keep up with our ever-changing business structure.ConclusionWhen a person understands the obstructions and advantages in his or her organization, that person's knowledge and professionalism will start the process of building support and developing creative paths for lateral communication. However, this process might only start at the departmental level. If more lateral communication is demonstrated at my organization, then customer and employee satisfaction will grow.References:Spillan, J. E., Mino, M., & Rowles, M. S. (2002). Sharing organizational messages through effective lateral communication. Communication Quarterly, 50(2), 96-102. Retrieved May 10, 2006, from ProQuest (299657901).

More like Paper On Lateral And Vertical Communication

BOJ Reading Guide, From CRS 368 Rhetorical Study Of Social Change Movement - Syracuse University - Essay

474 words - 2 pages ... BOJ Lens: · Agitation- occurs when a group has grievances that aren’t being solved/need to challenge social order · Establishment- anyone who can make decisions and enforce them · Ex: government, schools, media, police · What are normal means of protests? · Letters, voting, press, coverage · Two kinds of agitation · Vertical deviance – accept the value system of the establishment but dispute the distribution of benefits or power within that ...

International Business Management Essay

382 words - 2 pages ... poses on companies and governments.Describe different mechanisms through which foreign direct investment makes impact on host country economic development.What is the key difference between vertical and horizontal FDI? How does research measure the two concepts? What are the host country attributes that attract vertical and horizontal FDI respectively?Describe the main mechanisms of coordination and control in the multinational corporation and ...

Research Paper Comparing The Out-of-africa Theory, And The Multiregional Theory

1265 words - 6 pages ... [are] also highly derived in its osteology, [and are] extremely distinctive" (Tattersall, I, 2009). Aside from a large brain- a characteristic which they share with other hominids- Homo Sapiens have "unique proportions of the skull", and a structurally complex chin- "an inverted T in which a vertical keel bounded by lateral depressions meets a basal transverse bar running between lateral tubercles" (Tattersall, I, 2009). More evidence for the ...

Research Awareness: Exploring Respect And Dignity

3182 words - 13 pages ... treating them with dignity. Interest in this topic led me to carry out a search for articles related to respect and dignity. By searching this topic, I wanted to understand the factors that influence the end of life decisions for individuals with amyotrophic lateral sclerosis (ALS), this will enable me to gain insight into how to best support the patient and their families through a critical time, According to world health organisation WHO, ( 2015 ...

History Paper-charlemagne To Dante/hung Wu To Wan Li - University Of Louisville/ History 102 - Essay

2054 words - 9 pages ... Buddhist, but also believed in Confucianism. He believed that people should know their place and respect their ruler but also be able to have a say in their government. Wu wanted to withdraw from vertical authority and begin to introduce authority in a lateral sense. This meant giving the people more say. He lived the life of a beggar so he understood people in a way that most didn’t. He stressed equality because of this. They had never had a ...

Communication In The Workplace; An Insider's View Of Target Managment

1017 words - 5 pages ... different departments. These team leads are not however really in line with vertical authority, but more as a staff authority. Because realistically there is only one person being paid to lead and that is the store manager. The rest of the employees are separated by very little pay differentials, which has kind of a demotivator effect on the store as a whole in the communication process.This kind of attitude can be affected positively or negatively ...

Management And Communication Skills

2855 words - 12 pages Free ... transfer services. Today, we find it amusing that business professionals used to communicate through writing letters with a pen and ink and filling in vertical stacks, one on top of another. The only electronic form of technology used for communication in business, almost a decade ago were typewriters, copy machines, horizontal file cabinets and telephone and telegram. There was a very minor use of computers by business professionals for their ...

A New And Lasting Relationship In The Workplace - COMM 2020 - Paper

672 words - 3 pages ... upward communication, our conversations were very formal and straight to the point. Over time our relationship began to grow and became less formal when she quit the job. We still kept in touch through text messages and facetime. We started speaking in lateral communication, messages sent to people that are equals. We were close friends and we still are today. Although I live 2 hours away from her now, she still sends me beautiful pictures of her baby girl and I show her how much homework I always have to do. ...

Communications Opinion Education - Mcmaster - Essay

974 words - 4 pages Free ... communication between individuals and groups faster and more convenient than face to face interaction. When used properly and for the right reasons, social media has had a major impact on the world. The platforms are used to promote social, business or political awareness and develop International relationships. An example of when social media was used as great tool in educating the world on current events while raising awareness was in the summer of ...

Emt Vocabulary For 2019 School Year - Russellville High School Emt - Vocabulary

3546 words - 15 pages ... The body cavity that contains the major organs of digestion and excretion. It is located below the diaphragm and above the pelvis. The depression on the lateral pelvis where it’s three component bones join, in which the femoral head fits snugly. A firm prominence of cartilage that forms the upper part of the larynx. It is more prominent in men than in women. Also called the thyroid cartilage. The nucleotide involved in energy metabolism; used to ...

Leadership Style And Leadership Skill - University Of Dundee - Paper

539 words - 3 pages ... important characteristics of Carlos Ghosn is represented by the ability to embrace cultural differences. His personal background encourages and supports such an approach. He accepts cultural differences and even includes them in the organizational culture. His leadership style is based on the following principles:] Transparency Relationship between execution and strategy Communication Transparency Charismatic or transformational Democratic laissez-faire ...

Management Control System

9915 words - 40 pages ... , programmes and procedures, hierarchy, and goal setting; and organic controls as creating slack resources, self-contained tasks, vertical information systems and lateral relations. 132 R.H. Chenhall / Accounting, Organizations and Society 28 (2003) 127-168 organization (Guilding, 1999), and satisfaction with the systems (Bruns & Waterhouse, 1975). Behavioural outcomes such as job satisfaction have been important in human resource manage- ment ...

Interdepartmental Communication To Reduce Costly Errors In A Small Urban Company

3208 words - 13 pages Free ... Outline of the Project EnvironmentThe main clients in this context of the study are the small urban companies. The main problem lies in the fact they often face severe miscommunication problems that ultimately results in the loss of person-hour and this loss is ultimately translated into loss of production hours and thus results in financial loss. (Ivancevich, 2005)The term interdepartmental communication relates to inter personnel office ...

Explain How The Managerial Ideas Of Taylor And Fayol Differ From Mayo. Assess The Relevance Of Classical Management Theorists To The Management Of Contemporary Organisations

1002 words - 5 pages ... human and social elements in an organisation through consultation, participation, communication and leadership. However, the equation merely replaced "rational economic man" with "emotional social man" and this approach merely shifted the blame for poor performance from structural to personal attitudes and emotions. Both approaches held that there was "one best way" to manage all organisations.Assess the relevance of Classical Management theorists to ...

Feminist Criticism (gender Role) - English - Essay

746 words - 3 pages ... to 3 years old · Language and Communication · Simple instructions can be followed. · Points to things in a book. · It repeats the words they have heard in a conversation. · Composed of four-word sentences. · Familiar names are known. · Can name the familiar animals. · Can name the familiar parts of the body. · Familiar objects may be taught when they are named. · Answer yes or no to questions. · Know common things like phone, spoon, etc. · You ...