Tony Singh Unit 26Page16
Manage Quality in health and social care or children and young people’s setting
1.1 Analyse how legislative and regulatory frameworks inform quality standards that apply to the work setting
Essential standards of quality and safety consist of 28 regulations that are set out in two pieces of legislation: The Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission (Registration) Regulations 2009. There are requirements for the regular review of the quality of services provided in the carrying on of a regulated activity. The Health and Social Care Act 2008 includes Regulation 17 (Good Governance).
This is the regulation regards the managing the quality in health and social care. All providers must have effective governance, including assurance and auditing systems or processes. These must assess, monitor and drive improvement in the quality and safety of the services provided, including the quality of the experience for people using the service. The systems and processes must also assess, monitor and mitigate any risks relating the health, safety and welfare of people using services and others. Providers must continually evaluate and seek to improve their governance and auditing practice.
In addition, providers must securely maintain accurate, complete and detailed records in respect of each person using the service and records relating the employment of staff and the overall management of the regulated activity.
As part of their governance, providers must seek and act on feedback from people using the service, those acting on their behalf, staff and other stakeholders, so that they can continually evaluate the service and drive improvement.
The CQC check providers’ compliance with the essential standards, and focus on the 16 regulations (out of the 28) that come within Part 4 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 – these are the ones that most directly relate to the quality and safety of care. Providers must have evidence that they meet the outcomes.
These regulations 1.2 Analyse how quality standards influence positive outcomes for individuals
The Care Quality Commission (CQC) is responsible for ensuring the quality of healthcare in England. CQC have developed statistical surveillance tools that periodically aggregate large numbers of quantitative performance measures to identify risks to the quality of care and prioritise its limited inspection resource. These tools have, however, failed to successfully identify poor-quality providers. Facing continued budget cuts, CQC is now further reliant on an ‘intelligence-driven’, risk-based approach to prioritising inspections and a new effective tool is required.
Objective: Is to determine whether the near real-time, automated collection and aggregation of multiple sources of service user feedback can provide a collective judgement that effectively identifies risks to the quality of care, and...