This website uses cookies to ensure you have the best experience. Learn more

Managing Performance And Change Essay

865 words - 4 pages

Table of ContentsIntroductionQUESTION 1Consider part of the organisation in which you work. This may be a department or some other sub-unit: perhaps the part of the organisation managed by a person you report to.Outline the main ways in which performance is judged in the organisation or part of the organisation in which you work.State who receives this information and what kinds of action are taken in response to it.Indicate which performance measures are given most emphasis and how this affects the judgement of performance.INTRODUCTIONOur mission statement:At Pestana Hotels & Resorts our continued aim is to provide our guest with highest quality hotels, resorts and leisure facilities ...view middle of the document...

Economy - This provides a financial context within which the hotels must operate. Amount of funding and resources available sets the general financial direction as to how quickly the business plan must or can be implemented. In my organisation the Budgets are being considered as one key indicator on the input (efficiency) side.Ethics - This is also measured through the Customer Questionnaires where the hotels can tell whether they have provided the service fairly.The Customer questionnaire is used as a feed back loop on how we function internally please see the figure below:B) State who receives this information and what kinds of action are taken in response to it.These guest questionnaires are sent to the General Manager of the hotel. Each questionnaire is answered either by thanking the guest for having taken the time to fill out the questionnaire or by personally contacting the guest when a complaint is received.The ratings of each question are then added to the hotel customer statistics and is then either given to the Manger linked to the specific department be it Food and Beverage or House Keeping. These managers take the necessary steps internally in order to Motivate Staff when a job has been well done or correct/improve staff performance.The information however does not end here further statistics...

Other Essays On Managing Performance And Change

Human Resource Management VS Organisational Change

5213 words - 21 pages , Praeger Publishers, WestportGilley, J. W. and Maycunich, A. 2000, Organisational Learning, Performance and Change - An Introduction to Strategic Human Resource Development, Perseus Publishing, CambridgeGraetz, F., Rimmer, M., Lawrence, A., and Smith, A. 2006, Managing Organisational Change, John Wiley & Sons, MiltonHarvard, 2005, The Essentials of Managing Change and Transition, McGraw-Hill, New YorkBusiness Literacy for HR Professionals Series

Compensation And Benefits Plan Executive Summary 431

744 words - 3 pages and profit sharing, and last implementation of routine job evaluations to reflect current trends in compensation factors, ranking, and pay grades. Our HR department will be responsible for providing the initial data to support our claim, that we are not doing enough retain our employees, thereby we have incurred a high turnover rate. SMC believes the market, overall profit of the company, and employee motivation will drive the cost of change in

Applied Research

5284 words - 22 pages of managerial activities will be positively related to project innovation. Hypothesis 3b A planned style of managerial activities will be positively related to project efficiency. Hypothesis 3c Change in project uncertainty moderates project management-performance relationships. Methods For this exploratory study, we sought an organization that would provide access to numerous and diverse projects. The chosen site was a U.S

Organisational Culture- Analysis Of Oticon

4559 words - 19 pages an innovation may detract from performance and goal achievement for some departments.These reasons for resistance are legitimate in the eyes of the employees affected by the change. The best procedure for managers is not to ignore resistance but diagnose the reasons and design strategies to gain acceptance by users. Strategies for overcoming resistance to change typically involve two approaches: the analysis of resistance through force-field

Organizational Conflict-The Good, The Bad, And The Ugly

1372 words - 6 pages , managing conflict effectively requires that all parties understand the nature of conflict in the workplace.Two Views: The Good, the BadThere are two ways of looking at organizational conflict. Each of these ways is linked to a different set of assumptions about the purpose and function of organizations.The BadThe dysfunctional view of organizational conflict is embedded in the notion that organizations are designed to achieve goals by creating

The Danger Of Not Aligning The Three Domains In Change

3807 words - 16 pages Business Manager should also resign. No other choice, the Marketing Director dismissed both subordinates and finally gave up his franchise plan.Literature ReviewIt is no secret that successfully implementing and managing the changes is critical in the modern business life. However almost 70% change efforts fail to achieve their objective like this one. There're many literatures on what we know about "change", variety of models, frameworks on

Information Technology: An Important And Successful Tool In Business Process Management Pro Gramme

2322 words - 10 pages times. External consultants can also help by mentoring senior managers and providing feedback, pointing out, for example, when a manager's behaviour is inconsistent with the goals of the change effort. Many companies have found three-way partnerships among senior managers and internal and external consultants very effective when changing to high performance systems. To prevent mixed messages, managers can clarify expectations of behaviour before

Drug Free Workplace Evaluation

1415 words - 6 pages employee's life or work performance affects the organizations bottom line; therefore, they create an environment which accommodates diversity and utilizes the environment to attain business goals.Alcohol and Drug-Free Workplace PolicyPurdue University has clearly defined what is considered non-tolerable behavior in their Alcohol and Drug-Free Workplace Policy. Purdue University is very specific in definition of terms within the policy. Following

Staffing Plan

2819 words - 12 pages : 1. Selling or influencing others - Convinces others to buy merchandise/goods or to otherwise change their minds or actions. 2. Getting information - Observing, receiving, and otherwise obtaining information from all relevant sources. 3. Analyzing data or information - Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. 4. Making decisions and solving problems

Wal-Mart Automated Training And Assessment System

4205 words - 17 pages technology and continue learning (Conway)By taking a systematic approach to the process and managing the change to the technology in a controlled and planned manner, Wal-Mart can maximize the chances of a successful and painless rollout of the new technology.Among the primary reasons for introducing this new training program is the elimination of non-value added spending in the training process. With this goal in mind, it is important that the company


2264 words - 10 pages Chinese prefer to negotiate and seek concessions (Orfield, 2008).Lack of infrastructure & variable Legal System:Gore, the senior vice president global purchasing for Spectrum Brands, formerly Rayovac, points out doing business in China is not a piece of cake, due to its lack of infrastructure, especially legal and banking infrastructure. "The laws change region by region. The government looks at rules as works in progress. So, business

Similar Papers

Organizational Trends Discussion Essay

663 words - 3 pages a traditional working environment. For many of us in a traditional workplace, we're required to put in 40 hours, even though the job only takes about 25 according to Buschor, (2009).Organizations must develop polices to promote a healthy work environment and managing stress. Management should be training on understanding what causes stress and how it can affect individual performance. Organizations that work to build a healthy working environment

Transform The Organizational Structure Of A Organization To Enable Them To Meet The Public Need And To Gain The Knowledge And Expertise Required To Challenge The Competition

3552 words - 15 pages of Organizational Change Management Provocations of Organizational Change Difficulties of Organization-Wide Change Approaches to Resisting Change Approaches for Improving Organizational Performance Carrying out Organizational Change Definition of Organizational Change Management Organizational change management refers to the practice of properly managing large, organizational changes in business. Change management is a

High Performance Organization Essay

2696 words - 11 pages employees think their salaries are unfair and inequitable relative to others in the organization, allow a lack of training to undermine your department's effectiveness, commit any unfair labor practices.High performance organization is an organization achieves financial results that are better than those of its peer group over a longer period of time, by being able to adopt well to changes and react to these quickly, by managing for the long term, by

Personal Information Handling Policy Statement For A Managing Research And Information Task

2018 words - 9 pages possible chances by having to pay fines, being sued or even breaching an act under the Health and Safety at Work Act 1974 . (UK Hairdressers (2000) Health and Safety. Para. 3, pg.2).The key performance for this policy is to make sure our staff are aware about allHealth and Safety procedures, regular monitoring staff, reviewing the performance of the whole organisation and updating personal data. The Health and Safety rules are fundamental to