Mgt 350: "Let It Pour": Case Study In Critical Thinking

1894 words - 8 pages

Faith Community Hospital is facing several issues that are the result of one primary problem: the staff is lacking belief in and application of the mission statement. All levels of staff must share one common goal, regardless of their values and purposes. The common goal is to live by and execute the hospital's mission statement:"With the foundation and commitment of our spiritual heritage and values, our mission is to promote the health and well-being of the people in the communities we serve through a comprehensive continuum of services provided in collaboration with the partners who share the same vision and values" (Let it pour).This analysis will address the conditions the management ...view middle of the document...

Medical personnel are often unable to determine which procedures the insurance companies will pay for. If the companies deem the procedure unnecessary, they may refuse coverage and the cost is often absorbed by the hospital. In order to provide the best care possible, however, the hospital may not have time to determine whether or not insurance will cover a test or procedure. Pat and Chris have the tremendous task of tackling and implementing immediate resolutions to the above issues, or Faith Community Hospital may no longer have the ability to provide first-rate healthcare to its patients.AlternativesAn assortment of alternatives must be analyzed before a decision can be placed into action. Pat and Chris must use a systematic approach to problem solving in order to determine which alternative will best suit the hospital. They have already completed the first step in this systematic approach by analyzing the problem at hand. The second step is to generate alternative solutions. According to Gomez-Mejia and Balkin (2002), "In the case of nonprogrammed decisions, it is important to come up with creative solutions and to suspend judgment of the worth of the solutions until all possible alternatives have been developed" (Management). If the decision makers evaluate the solutions during the brainstorming process, creativity may be subdued.Since Pat and Chris are dealing with a complex situation that contains more than one problem, they must prioritize the problems to determine which actions need to be taken first. The first major concern is the employees' lack of concurrence to the mission statement. This is just a simple case of employees not following the rules. An organization the size of Faith Community Hospital has rules, regulations, and procedures set to protect the organization, its employees, and the patients. Perhaps a penalty system needs to be put into effect to prevent employees from abusing the company regulations.The second concern is the rising cost of healthcare and the decline in patient visits. Without adequate funding, the hospital will have to make drastic cutbacks to remain open. Some possible solutions for this problem might include making minor cutbacks immediately and ensuring any and all tests or procedures are accounted for financially. Some cutbacks might include the discontinuation of programs that are not of utter importance to the function of the hospital or well-being of patients. Any program that is not necessary will have to be removed. If finances do not improve, some employee lay-offs may be required. The third problem, costs accrued that insurance does not cover, must be accounted for. The hospital can not continue to absorb these costs without seeing negative effects. Costs that are not covered by an individual's insurance must be redirected back to the patient. Care that is not covered by insurance and is of substantial value may require a payment plan be initiated for the patient. An interest fee for defer...


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