New England Aquarium Structural Frame Public Service Management Essay

1083 words - 5 pages

1
Introduction
            In the case regarding “Diversity Programs at the New England Aquarium”, there are many structural and human resource concepts that can be examined to further understand this case and its successes and failures. The structural and human resource frames give perspective to the underlying management issues at the New England Aquarium. These issues arise around the aquariums structure and organization, as well as their goals and mission statement. The aquarium is poorly managed- which leads to a lack of a well developed strategic plan, matching internal strengths with external opportunities. As well as effectively assigning job duties, standards of performance and responsibilities. The management of the aquarium is unable to accomplish the goals of the organization because of their lack of being capable of managing the organization’s people.
Analysis
            The structural design of the New England Aquarium is lacking, the managers and leaders of the organization are unable to come together with common goals and objectives, clearly defined roles for the volunteers, educators and the youth program, as well as coordination within the organization. Because of this lack of communication, the organization is unable to effectively lead the teams and accomplish their goals and mission statement. The organization falls extremely short when they are unable to clearly define roles of its staff. This causes the staff and youth program workers, to behave unpredictably. As a result, staff and volunteers are forced into the wrong roles- creating tension and conflict between groups. We see management unable to address strategic goals due to a changing staff environment. Turnover and conflict among educators forced the youth programs to be relegated under the volunteer operations- which furthered animosity between the groups.
            The New England Aquarium has a goal to create more diversity in the groups who visit the aquarium and in its staff- assuming that the two are closely linked. The primary solution they come up with is through a creation of community outreach through youth programs. The youth program exacerbates the problem due to the failure to integrate these demographics in to the rest of the organization. They fail to accomplish this goal primarily because of the educators lack of engagement with the youth. The educators fail to help the youth workers by educating them and teaching them how to effectively research and learn what it is that they will be doing in their jobs. The managers are unresponsive to this issue, failing to diversify the staff and foster a positive environment.
            The unclear roles and weak structural frame further increases conflict and isolation between all the groups in the organization. The cultural, committal and behavioral differences between the groups escalate when the managers fail to address the issues. Managers fail to create cohesiveness, by allowing youth workers to undermine the dress code and respectfulness on the job. This group becomes isolated, falling farther away from the organization's goal. These issues create a power imbalance while at the same time redefining roles at the organization. This causes expectations to remain unmet, an uneven work balance and further frustration between staff. The organization fails to establish formal authority, coordination, and support for the youth program.
 Recommendations
Cynthia Mackey, the chief operating officer must structurally reframe the organization to further its success. She must come up with and maintain the student selection program that Williams created in order to ensure the proper people are chosen for the youth program. By streamlining and executing this process, they are able to find committed candidates that will want to further their development and increase organizational commitment and retention. They must be careful with this hiring process to ensure that diversity is still upheld and they are not excluding certain candidates.
            Mackey should implement structural planning to ensure that the division of labor between staff, youth workers and volunteers is even and consistent. This will lessen resentment between groups, knowing they all have specific responsibilities and expectations. Mackey should also redesign the current information and support systems, to increase the knowledge of the youth involved in the youth program. This will increase motivation, knowledge, and loyalty within the youth, feeling more cared for within the organization. This could also be received negatively and resisted by current employees. Leading to the loss of staff, volunteers which could, in turn, cause a complete restructuring of the organization.
            Mackey should continue to support and involve shareholders in order to increase and uphold financial responsibility. This will further the success and continue the youth program. Mackey will need to prove the success of the program in order to keep financing it. Without doing so, shareholders may not see the vision and worth of the program and become increasingly frustrated.
            Within the human resource frame, Cynthia Mackey also has a considerable amount of work to do. She must develop a clear line and mindset of management and expectations. She should retrain managers to adapt this in order to establish clear goals and objectives. By doing so, this will further the success of the youth program into the culture of the organization and increase motivation, resulting in the diversity goals of the organization. If managers fail to adhere to her management expectations, the programs, as well as the mission of the organization, will fail.
            Mackey should develop and maintain clear job descriptions. By doing so, staff, volunteers and youth workers will have clear guidelines for expectations. This also helps managers in reviewing and evaluating the performance of staff. Negatively, workers could feel those job descriptions create a hierarchy and division between groups.
  In order for Mackey to ensure that the youth workers, staff, and volunteers are all being held to the same standard, she needs to implement a procedure for employee discipline for managers to use. Controlling and disciplining staff is critical for all organizations to function smoothly. She can do so by clarifying expectations, developing well-organized documentation, informal corrective action plans, and formal discipline. Staff may react negatively to such a plan and discipline plans can run the risk of not being used evenly and across the board. Mackey must ensure that all managers are adhering to disciplinary actions to not single any groups out.
Summary
The New England Aquarium should pay close attention to structural and human resource recommendations to better their organization and help their mission to diversify their staff and visitors. By developing a better strategic plan, clearly defining roles of the staff, creating concise goals and better managing the team, the aquarium will be better set up for success. Helping the entire staff to feel motivated, committed to the organization and value.

RELATED

Torts Essay - Damage - Duty of care - Standard of care - Breach of duty - Causation - University of New England - Law231 - Essay

3163 words - 13 pages defendant would be found negligent in the control and management of her vehicle. She would be liable because it was reasonably foreseeable that her actions (negligent driving) might bring harm to others.[footnoteRef:5] [5: Chapman v Hearse (1961) 106 CLR 112.] Does the defendant owe the plaintiff a duty of care to avoid the car crash resulting in his severe depression and anxiety? To establish a duty of care, the plaintiff has to satisfy the

Hate Speech in Public Areas and Universities - The University of New Mexico, Philosophy 156 - Essay

1710 words - 7 pages The University of New Mexico Hate Speech in Public Areas and Universities Joseph A. Armijo Philosophy 156-005 Mr. James Bodington 5/06/17 Word Count: 1,712 The freedom of speech is protected under the First Amendment of our constitution. Through this right, great strides or acts have been made that are revered in American history. Dr. Martin Luther King Jr. was able to take steps in abolishing segregation through his powerful and effective

Applied Anthropology Final Essay - University of New England and 2021 - Essay

1433 words - 6 pages Free Victoria Morse Professor Mackenzie Crouse Final Essay May 2, 2018 Language is an important aspect in people's cultures and societies. There are over 6,000 different languages in the world today. Language is the key to understanding others. Without languages we would not have an efficient way of communicating with others. Lera Boroditsky discusses the problem of how language changes the way we see the world and the way we think. There are many

Paper On The life of a the two best friends

404 words - 2 pages Free Structural EngineeringWho is a structural Engineer?This is a person that deals with the frame work or skeleton of buildings, bridges, towers, stadiums, tunnels, roller coasters and monuments which if you summarize you could say it is every piece of the worlds built environment.A structural engineer will provide a building contractor with all of the lumber sizes for the floors, walls, ceilings and roof he will also provide floor joist, roof

Essay On Resistance To New Technology

3955 words - 16 pages ( Mahoney & Deckop, 1986).Conclusion And RecommendationsThe intention of this research report is not to provide just answers to the complicated problems which Foxtel faced when they introduced new Digital Technology .Rather, it isTo point out that had the management at Foxtel , a deep understanding of the Four Frames then they would have been able to develop solid resistance management techniques. Looking at events through structural, human resource

The Resource-Based-View Of A Firm (Tesco.Com)

4990 words - 20 pages Free environment.The concept of firm's resources heterogeneity is the basis of RBV. The significance of this concept as a new direction in the field of strategic management was largely recognized in 1984 with the article "A resource-based view of the firm" by Wernerfelt which in 1994, was awarded the Strategic Management Journal best prize indicating that RBV was now a vital part of strategic management literature. He suggested that evaluating firms in terms of

Manage quality in health and social care or children and young people's setting - Adut Services - nvq LEVEL 5

4685 words - 19 pages detailed records in respect of each person using the service and records relating the employment of staff and the overall management of the regulated activity. As part of their governance, providers must seek and act on feedback from people using the service, those acting on their behalf, staff and other stakeholders, so that they can continually evaluate the service and drive improvement. The CQC check providers’ compliance with the essential

ROYAL ADELAIDE HOSPITAL CASE STUDY - CONTRACTS AND PROCUREMENT - REPORT

2353 words - 10 pages https://search-proquest com.ezproxy.uws.edu.au/docview/1698416112?accountid=36155 McBean, P. (2015). Seismic design principles and methodology for the new Royal Adelaide Hospital. Australian Journal Of Structural Engineering, 16(1). doi: 10.7158/s14-008.2015.16.1. Project Management Institute. (2013) A guide to the project management body of knowledge (PMBOK guide. (5th ed.). Sollish, F., & Semanik, J. (2012). The procurement and supply manager's desk reference. Retrieved from https://ebookcentral.proquest.com.

How 5 Star Properties Can Achieve Consistency In Quality Service?

3408 words - 14 pages ". TQM is infinitely variable and adaptable. Although originally applied to manufacturing operations, and for a number of years only used in that area, TQM is now becoming recognized as a generic management tool, just as applicable in service and public sector organizations.TQM is mainly concerned with continuous improvement in all work, from high level strategic planning and decision-making, to detailed execution of work elements on the shop floor

Civil Liberties in the United States - Political Science - Essay

985 words - 4 pages after elections. The public is responsible for most of the actions and decisions that the government makes through expressing their opinions and suggestions. The public can influence the legislature by directly communicating their ideas to members of congress. This what would be consider the structural balance of power in civil liberties. When discussing the procedural balance of power, it can be tricky to explain. What we can first look at how

journalism- about how the probation service is under threat - solihull - probation

972 words - 4 pages Birmingham, England has been a part of the National Probation service for 30 years this year. Since the service split in 2014, she has discussed the effects on the efficiency of the service, and morale. Existing staff had been split between CRCs and NPS. 70% of probation work had been outsourced to private companies, the community rehabilitation companies (CRC) which deals with low and medium risk offenders. The rest remains in the public sector

Learning Team Analysis Of Business Specialties

1930 words - 8 pages Free . We focus on improving financial systems and management analysis to improve cash flow and accurate management reporting.Cash flow can be significantly enhanced by improving business office operations, revenue management, and accounts receivable control or in-kind donation control. We partner with diverse behavioral health and human service organizations to enhance their ability to succeed. Our involvement takes many forms, but common to all is a

Why did England lead in the Industrial Revolution? - AP European History - Long Essay Question

1327 words - 6 pages spinning jenny, a simple and hand-powered cotton spinning machine, made by English inventor James Hargreaves, the water frame, a spinning machine that could spin several hundred spindles using waterpower, made by English inventor Richard Arkwright, and the power loom, a mechanical weaver, made by English inventor Edmund Cartwright. The use of factories dramatically increased as new inventions required more power than provided by human labor

Explain How The Managerial Ideas Of Taylor And Fayol Differ From Mayo. Assess The Relevance Of Classical Management Theorists To The Management Of Contemporary Organisations

1002 words - 5 pages dominant, traditional mode of structure in large corporations and civil/public service departments. In some cases this "mechanistic" model works best, however, the emphasis is on efficiency and control, whereas a greater balance between people and performance is generally considered the more desirable approach nowadays. Although the Classical Management (vertical/hierarchical) approach dominated organisational structure for decades, the Human

Marketing strategies of virgin atlantic - BA Hons - Essay

2152 words - 9 pages Lucy Jones BA (HONS) International Tourism and Event Management Virgin Atlantic- The world’s most irresistible airline? The essay consists of two parts that will investigate the scope and development of marketing theoretically, consisting of the past, present and future, and will then apply this coverage to analysis of the marketing of Virgin Atlantic. Marketing according to the