Running head: Quality improvement implementation
Quality Improvement Implementation
MGT 429 Quality Management and Productivity
Monique Cone, Margaret Farley, Shirley Howard,
Shadreka Mcallister, Shawn Snyder
February 7, 2011
Quality Improvement Implementation
Hartman Industries, LLC is an industry leader in the field of plastic injection molding. The company has been known to have a detailed, extreme precision and high quality control standard. Hartman Industries has reached great success by applying ISO 9000 standards in the past; the company strives in keep ...view middle of the document...
Hartman Industries, LLC provides the process approach to improve, control, and measure the business performance. Hartman Industries, LLC also uses the Six Sigma quality management system. This helps the organization to identify and eliminate the errors or flaws in their manufacturing process. Every step of this approach is designed to improve performance as well as customer satisfaction. These types of strategies enhance the business productivity.
How ISO 9000 Benefits Hartman Industries, LLC
The ISO 9000 system will benefit the Hartman Industries, LLC and customers through the eight quality management principles that the standard is based on. The eight principles include customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision-making and mutually beneficial supplier relationships. The satisfaction of customers and knowing their needs is beneficial to the success of Hartman Industries, LLC; therefore, implementing ISO 9000 increases loyalty and continual business from customers. The leadership principle will help management to engage people in understanding what the company's goals and objectives are, and to work towards obtaining the goals. Using the leadership principle of ISO 9000 will cause miscommunication to be at a low level. According to ISO 2011, "people at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit". When the people are involved within an organization, the concern for improvement increases and has much to offer to benefit the organization. Hartman Industries, LLC use of the process approach allows the organization to achieve lower costs and improved results with effective use of resources. All of the principles work together to continually improve the operations at Hartman Industries, LLC.
Variation in the as-is Flow Chart
The as-is flow chart is used to develop the process to identify areas in which improvements can be made. After reviewing the as-is flow chart for Hartman Industries, Team C has identified several areas that may be at risk of creating variation as a result of the manufacturing sequencing.
The flow charts first steps are to receive material into the facility and place it into a warehouse for later use. Although this may be good for mass production of common products, the flow chart indicates in later processes that molds are made for custom jobs per customer requirements. This would indicate that the process of storing excess material in warehouses only ties up cash flow to maintain floor space and inventory as well as wastes available resources to process large volumes of excess material. Hartman Industries should cut out the process of storing excessive raw materials and receive material based on customer needs. This would reduce variation in inventory levels and allow the company to focus hu...