Service Industries Paper

4312 words - 18 pages

In the U

In the U.S. economy, jobs can be categorized into sectors, which can then be split into divisions, each of which include various industries. There are two major sectors in the U.S. economy, as identified by the U.S. Standard Industry Classification System: the goods-producing sector and the service-producing sector. The goods-producing sector includes agriculture, forestry, and fishing; mining; construction; and manufacturing. The service-producing sector includes the divisions of (1) transportation, communications, and utilities; (2)wholesale trade; (3) retail trade; (4) finance, insurance, and real estate; (5) public administration; and (6) services. This sixth group- ...view middle of the document...

Alternately, the services division activities can be described by their economic activities as physical, intellectual, aesthetic, and other experiential activities. Physical activities involve working with objects; examples include repairing cars, landscaping, cutting hair, or preparing a meal. Intellectual activities involve providing education or training, such as at a university or trade school. The aesthetic activities entail providing consumers with artistic or visual experiences; museums, theater performances, art shows, and musical performances are examples. Finally, other experiential activities involve providing customers with recreation, such as in amusement and theme parks, zoos, or campgrounds.

A final way in which to categorize services is by what is transformed through the service. A service may transform a physical object, which occurs when something is repaired, altered, or improved. Having an article of clothing custom-made, a room remodeled, or an appliance repaired would involve transforming a physical object. Service division jobs may also change a consumer. Examples of changes to consumers are education, whereby the consumer learns knowledge or skills; health care, in which a person's health is improved; or personal services, such as when a hairstylist cuts a consumer's hair. A change to an organization is a third type of transformation involved in the service industry. For instance, a management consulting firm may make changes to an organization's structure or business processes to improve it. The final set of jobs in this categorization captures those professions in which there is no apparent object. For example, when an attorney provides legal representation to a client, or in professional sports competitions a service is provided, even though no specific object can be identified.


Data from the U.S. Bureau of Labor Statistics indicates that more than 97 percent of the jobs added to U.S. payrolls from 1990 to 2002 were provided by the service-producing sector. In 1984, the number of jobs in manufacturing was relatively comparable to the number of jobs in the services, but by 1999, the service industry employed about twice as many individuals as manufacturing or government.

The three industries within the services division that experienced the most growth in the last decade have been (1) business services, (2) health care, and (3) social services. The business services areas in which the largest number of jobs were gained were personnel supply and computer services. The personnel supply area includes organizations such as temporary employment agencies, traditional employment agencies, and other organizations that supply labor to other companies. The computer services industry includes mass-produced software, custom programming, custom computer systems design, and computer leasing. The primary reason for growth in both of these areas has been changes in busin...


The influence of japanese technology in american culture - English 100 - Reasearch Paper

862 words - 4 pages taken for granted here in the US. While Japan’s majority see self service methods as a form of efficiency and a necessity, Americans often overlook the real impact these options have had in society. Self-service technologies such as interactive kiosks are becoming more necessary to a multitude of industries. Even industries that do not utilize technology to service its customers, such as a large-scale industries or manufacturers, are providing a

Delta Airlines Essay

406 words - 2 pages Industry Analysis (Delta Airlines) June 16, 2001 Delta airline was founded in 1924 in Monroe, Louisiana. Delta airline is now a Delaware corporation headquartered in Atlanta, Georgia, where it has been since its relocation in 1941. Delta's mission is to build on traditions of superior customer service and to always meet customer expectations while taking service to even higher levels of excellence. Delta also has an added promise to

Has Canada become a “postindustrial” society? - SOCI 321 - Essay

742 words - 3 pages employing about three quarters of Canadians and accounting for 78% of GDP in 2012. On the other hand, Canada also has a fairly large manufacturing industry which is crucial to the Canadian economy. In 2012, the manufacturing sector within the goods producing industries contributed a total of 22% to the GDP. Important factor to note here is that the service sector is based on six broad groups: distributive services; business services; education, health

Political Issue in the Bhopal Gas Tragedy

486 words - 2 pages natural resources are in finite supply, developing countries have little hope of relying on them for future security once they are used up. Manufacturing and service industries introduce poverty to many areas by attracting more people to a factory than they can employ. They typically pay much less to third world employees than to Americans, which suggest a double standard of labor value. If they pay wages to third world employees that are higher than

Paper On Customer-Driven Quality

1932 words - 8 pages customers is the competitive advantage most service industries strive to achieve. This industry must maintain the following to remain successful through:· Consistent, Professional Image· Customer Recognition/Identity· Safety and ProtectionChanges in technology have greatly affected how industry provides certain services. It has allowed an industry to expand the number of customers they can service, reducing time and increased the


1552 words - 7 pages Costing Operating costing is very useful in determining the cost of providing services this became a base for ascertaining the price of services. Costing is extensively used in Transport industries. Hotel industries, electricity company etc. Operating costing helps an organization in ascertaining 1. Inter-departmental service prices 2. Operating cost to be charged from outside clients 3. Benchmarking the processes/operations 4. Tracking and

How 5 Star Properties Can Achieve Consistency In Quality Service?

3408 words - 14 pages employees. These types of services are called "self-service technologies" and they are proliferating across hospitality industry.Technologies used in today's hospitality industries:•Internet and in-room entertainmentAs more hotels use internet protocol (IP) technology to run phone lines, internet provision and in-room entertainment over a converged network, said Barnard, they will be able to manage the rates they offer customers

Total Quality Management

1865 words - 8 pages , hotels cannot no longer depend only on price to set them apart from the competition, they need to provide an excellent quality product but above all they need to lead in service (good service is linked with good sales).Service industries are challenged by many pressures including:- more product competition.-less product differentiation.-more price competition.-changing customer expectations and demands.6Hotels, which adopt a TQM approach, aim to

mgmt1000, the class notes for the chapter 1 which is prepared for the midterm exam 1 - guelph - note paper

708 words - 3 pages profits and compete Mixed market economy-privatization私有化 · Command economies –communism: government owns and operates all industries, it makes resource distribution decisions -socialism: government owns and operates critical industries (utilities and major institutions), individuals own non-critical businesses China claim to be communist now contain elements of market-based economy · Market-the mechanism for exchange between the buyers and sellers of

Strategic Management In Nucor

7576 words - 31 pages Nucor is one of U.S.'s biggest steelmakers and its history began with joist production in the 1966. It has made a quarterly profit since then which is truly a remarkable feat. The report aims to conduct strategic analysis and recommendations on its three main industries in order of information available namely, the raw steel, joist and fastener industry.Findings from the external analysis reveal that Nucor experiences substantial macro-forces

Strategic Use Of IT In FedEx

700 words - 3 pages season last year. At the end of September this year, it undertook a six-year, $1.8 billion project to expand its daily package capacity to 4.8 million.In my opinion, FedEx's customers chose them because of the impressive customer service made possible by their strategic systems that offered more information on their package than any other transportation company. FedEx is also able to customise their services for special needs and occasions, such

The Advantages/Disadvantages Of The Total Cost Of Ownership

697 words - 3 pages impossible to accurately allocate the occurred cost to each specific element, which is the basis for TCO calculation.b.It is almost impossible to forecast the future expense or income for a specific purchasing.c.Complex to setup and requires input from all departments involved in the entire life cycle of the product/investment.d.Only accurate if plenty of historical data is available.e.Often misses or underestimates the 'taking out of service' cost4

economics analysis on monopolies - undergraduate - essay

1105 words - 5 pages Free -book market. This shows that these companies are monopolies as they own significant share within the market which affects smaller companies as they are not able to compete so they exit the market. This diagram illustrates that monopolists e.g. Google produces the good or service where they will get the maximum profit at the point where MR=MC. It restricts the quantity at Xm to raise prices at Pm compared to a competitive industry so that they can

One of them is good,you can get it well。 - master - two

3554 words - 15 pages Executive Summary With the rapid development of computer technology, the scale of the communication network service market is also expanding. As the third largest telecommunication operator in New Zealand, Kordia has 25,000 km of national network. Internet and network media have greatly affected the traditional broadcasting and television business. We have been providing telecommunications services for radio and television customers in the

Offshoring American Dream

2671 words - 11 pages with cheaper goods. Dominating the global markets provides high profits for the American multinational companies, leading to higher taxes paid on the higher profit and expansion of their operations in the U.S.Expansion in service, design, marketing and other industries that demand to be close to the customer is necessary to accommodate the higher population of consumers. According to the U.S. Bureau of Economic Analysis, in 2004 there was a trade