ILSC’s IELTS Test Refund or Test Date Transfer Policy:
Candidates who seek to cancel their registration or transfer test dates within the five-week period
prior to the test date will only receive a refund less a 25% administrative fee if they can satisfy to
the Administrator that their ability to sit the test has been affected by illness or serious cause.
Serious causes include:
Illness — e.g. hospital admission, serious injury or illness (does not include minor illness
such as a mild cold)
Loss or bereavement — death of a close family member
Hardship/trauma — victim of crime, victim of a traffic accident
Military service
Application Process for Refunds
Candidates must lodge an application for refund no later than five working days after the
test date. Candidates must complete a Request for Refund Form and attach the appropriate
documentation and/or evidence. Acceptable documents may include a medical certificate
from a qualified medical practitioner, a death certificate, or a police report. Statutory
declarations and certificates signed by family members are not acceptable.
The Administrator will advise the candidate within one week of lodging the application
whether or not their request has been approved.
Refunds
If the candidate’s application is approved, the centre will refund the test fee, less a 25%
administrative fee, to the candidate.
Transfers
If the candidate’s application is approved, candidates must select a test date within the next three-
month period and t...
