------------------------------------------------------------ README for Microsoft Works 6.0 August 2000 ------------------------------------------------------------ (c) Copyright Microsoft Corporation, 2000 For the latest information on Works, visit our Web site at http://www.microsoft.com/works, or, to access the Web site from within any Works program, on the Help menu, point to Microsoft on the Web, and then click Online Support.======================== HOW TO USE THIS DOCUMENT ======================== To more easily view this document, maximize the Notepad window.To print this document, click Print on the File menu.======== CONTENTS ======== Installing Microsoft Works Issues Frequently Asked Questions ========================== INSTALLING MICROSOFT WORKS ========================== To install Works: 1. Insert the Works CD-ROM labeled Disc 1 into your CD-ROM drive.Setup starts automatically.2. Follow the instructions on your screen to install Works.If Setup does not start automatically, do the following: 1. On the taskbar, click the Start button, and then click Run.2. In the Open box, type the letter of your CD-ROM drive followed by a colon (:), and then \setup.For example, if your CD-ROM drive letter is d, type d:\setup.====== ISSUES ====== When using Windows 98 Second Edition, your computer may not shut down properly after you install Works 6.0. To fix this, install the update available from the following Web site: http://www.microsoft.com/windows98/downloads/corporate.asp Click the "Windows 98 Second Edition Shutdown Supplement" link and follow the instructions on the screen to download and install the update.------------ Sending E-mail From Within a Program With certain operating system configurations, Microsoft Outlook Express does not properly configure Messaging Application Programming Interface (MAPI) when it is installed. Applications may stop working when you click the Send command on the File menu.Solution: 1. Double-click the Outlook Express icon on the desktop.- or - On the taskbar, click the Start button, point to Programs, and then click Outlook Express. The Internet Connection Wizard appears.2. Follow the instructions.This properly configures MAPI.------------ Changing Color Settings When changing the color setting on your computer from 256 Colors to High Color (16 bit), you must either restart your computer, or reduce the hardware acceleration on your video card. Failure to either restart your computer or minimize your hardware acceleration could result in a General Protection Fault Error and a potential loss of data. To reduce your hardware acceleration for your video card, follow the instructions below.This problem is related to the ATI Rage II Video Card drivers, but may be caused by other video cards and drivers. To prevent this problem from occurring in the future, reinstall the latest drivers from the ATI Web site.Follow these steps to disable your hardware acceleration: 1. On the taskbar, click the Start button, point to Settings and then click Control Panel.2. Double-click the Display icon.3. Click the Settings tab.4. Click the Advanced button.5. Click the Performance tab.6. Next to Hardware acceleration, point to the slider and then click and hold the mouse while you drag the slider as far to the left as it will go. It should appear next to None.7. Click OK and then click Close.Printing Word Processor Templates Certain printer drivers may not print some Word Processor templates correctly.Although the document may appear to be correct when you click Print Preview on the File menu, it looks different when you print. For example, the printed version may be formatted differently from the original, the document may print on more than one page, or a blank page may appear at the end of the print out.This problem occurs with these and other drivers: * HP DeskJet: 2500, 680c, 692c, 1600, 670c, 660c * HP LaserJet: 2600, 4mv, 8550, 4500 To fix this problem, you must adjust the margins manually for the document.1. On the File menu, click Page Setup.2. If it isn't already selected, click the Margins tab.3. Adjust the settings so the document prints as you want it to.------------ MICROSOFT WORKS SUITE ONLY: If you are using Outlook, and also using Word as your e-mail editor (WordMail), an error may occur that causes Outlook or Word to stop functioning.Try one of the following: Do not use WordMail with Works 6.0.1. Start Outlook.2. On the Tools menu, click Options.3. On the Mail Format tab, clear the Use Microsoft Word to Edit E-mail Messages check box.4. Click Apply.5. Click Close.Uninstall Word in Works Suite Add-in.NOTE: This removes all Works templates and tasks from the Works Task Launcher, and removes Works enhancements from Word.1. On the taskbar, click the Start button, point to Settings, and then click Control Panel.2. Double-click Add/Remove Programs.3. On the Install/Uninstall tab, select Word in Works Suite Add-in.4. Click Add/Remove to uninstall the Word in Works Suite Add-in.To restore the Word templates and tasks after you uninstall Word, reinstall Works Suite 2001 without checking the Word in Works Suite Add-In check box.Additional solutions may be provided with future Word service pack releases.Setting Up Synchronization Between Palm Devices and Handspring(tm) Visor Devices If you are using Windows 95 or Windows NT 4.x, you must use a serial cradle (available from Handspring(tm)) to synchronize Palm devices with Handspring(tm) Visor and Visor Deluxe devices.If you are using Windows 2000, you must install the latest version of Palm Desktop to synchronize Palm devices with Handspring(tm) Visor and Visor Deluxe. You can download the latest version from the Handspring(tm) Web site.For more information or to download software, do the following: 1. Connect to the Internet.2. Go to http://www.handspring.com/support 3. Click Product Support.4. Click I can't get my Visor to HotSync for the first time.5. Click Standard USB cradle with Windows 95, Windows NT, or Windows 2000.6. Follow the instructions for the operating system on your computer.========================== FREQUENTLY ASKED QUESTIONS ========================== A. Why don't the templates I created using earlier versions of Works show up after I upgrade? B. How do I set up Works 6.0 on my computer without removing Works 2000? C. Can I install individual programs from the Works 6.0 Standard edition? D. Why can't I find my files from Works 4.5 or earlier? E: Do I have to convert my existing Works files after I install Works 6.0? F: After I upgrade to Works 6.0, can I share files with people using earlier versions of Works? G: If I remove a program from the Works Task Launcher, how can I get it back? H: What if I insert the euro symbol and it doesn't show up in my document? I: While using Works, some of my toolbar buttons appear as blank boxes at the top of the screen. How can I fix this? ------------ Q: Why don't the templates I created using earlier versions of Works show up after I upgrade? A: You need to upgrade your existing templates.1. On the taskbar, click the Start button, point to Programs, and then click Microsoft Works.2. In the Works Task Launcher, click the Programs tab.3. Click the program in which your Works templates were created (ie: Word Processor, Spreadsheet, or Database).4. Click Start a Blank 5. On the File menu, click Open.6. Switch to the drive or folder where the template is located and double-click the template name.The default location for templates created in Works 2000 is: C:\Program Files\MSWorks\Template The default location for templates created in Works 4.5 or earlier is: C:\Program Files\MSWorks\Documents.7. On the File menu, click Save As.8. In the Save As dialog box, click Template.The Save As Template dialog appears.9. Type a name for the template, and click OK.Works 6.0 saves the template you created in C:\Windows\Application Data\Template ------------ Q: How do I set up Works 6.0 on my computer without removing Works 2000? A: Microsoft recommends that you remove older versions of Works when you install Works 6.0 because some program files are shared between Works 6.0 and previous versions or Works.WARNING: Installing multiple versions of Works can result in data loss.------------ Q: Can I install individual programs from Works 6.0? A: No. Due to the high level of integration offered in Works 6.0, all of the standard programs (Database, Calendar, Word Processor, Spreadsheet, Portfolio and Works Task Launcher) are installed together.------------ Q: Why can't I find my files from Works 4.5 or earlier? A: The files may be stored in a folder other than the one in which you are looking.1. On the taskbar, click the Start button, point to Find, and then click Files or Folders.2. In the Named box, type all or part of the file name that you are looking for.3. Click Find Now.4. Double-click the file name.NOTE: For Works 6.0 and Works 2000, default directory is C:\My Documents. The default directory for previous versions of Works is C:\Program Files\MSWorks\Documents.------------ Q: Do I have to convert my existing Works files after I install Works 6.0? A: WORD PROCESSOR: No. Although the file format used by the Word Processor changed in Works 6.0, the Word Processor will open Works 3.0, 4.0, 4.5, 4.5a, and 2000 files. You do not need to convert them to another format to open them using Works 6.0.CALENDAR NOTES: No. The Calendar file format did not change since Works 2000. If you are upgrading from an earlier version of Works, the Calendar is converted automatically when you install Works 6.0.DATABASE: No. The format of Database files has not changed.SPREADSHEET: No. Although the file format used by the Spreadsheet changed in Works 6.0, the Spreadsheet will open Works 3.0, 4.0, 4.5, 4.5a, and 2000 files. You do not need to convert them to another format to open them using Works 6.0.ADDRESS BOOK: Yes. Microsoft recommends that you convert your address book from Works 4.5 or earlier to the new Address Book. By moving your old address book information to the Address Book, you can access your data not only from the Word Processor but also from the Calendar and Outlook Express.To convert your address book information from Works 4.5 or earlier to the new Address Book: 1. On the taskbar, click the Start button, point to Programs, then click Microsoft Works.2. In the Works Task Launcher, click the Programs tab.3. Click Address Book.4. Click Address Book converter.5. Click Start.------------ Q: After I upgrade to Works 6.0, can I share files with people using earlier versions of Works? A: Yes. The file format for the Database has not changed.The Spreadsheet has changed its file format to .xlr, but Works 6.0 still lets you to save files in the Works 4.x/2000(.wks) format. Saving as .wks will preserve charts and formatting. This is the recommended way to save a spreadsheet for use in Works 4.x/2000 formats.You can open a Works 6.0 spreadsheet directly in Works 2000, but you need to complete the Import Excel Spreadsheet dialog. Your charts and formatting will not be preserved.Yes. The file format for the Word Processor has changed, but Works 6.0 still lets you to save files in the Works 4.x/2000(.wks) formats. Some formatting may not be preserved.Solutions may be provided with future Web Updates.------------ Q: If I remove a program from the Works Task Launcher, how can I get it back? A: If you removed a Works program such as the Word Processor, Spreadsheet, Database, or Calendar, you must reinstall Works for it to appear in the Works Task Launcher.For Microsoft Suite programs such as Microsoft Money, Microsoft Encarta World Atlas, or Microsoft Picture It, reinstall the Works Suite. Make sure you check the box next to the program you want to install. Also, make sure all of the boxes next to the programs you want to keep installed on your computer are checked.------------ Q: What if I insert the euro symbol and it doesn't show up in my document? A: You may be using a font that doesn't support the euro symbol or you may need to download a service patch for your operating system.Use one of the following fonts, included with Works, that supports the euro symbol: Arial, Century Gothic, Comic Sans MS, Courier New, Franklin Gothic Book, Franklin Gothic Medium Condensed, Impact, Tahoma, Times New Roman, and Verdana.If you are using Microsoft Windows 95 or Microsoft Windows NT Workstation 4.0, you need to add euro support to your computer. For information, see the Microsoft euro support Web site at http://www.microsoft.com/windows/downloads/.Select your operating system and download the service patch that contains the euro updates.In Microsoft Windows 98, the euro symbol is supported automatically.------------ Q: While using Works, some of my toolbar buttons appear as blank boxes at the top of the screen. How can I fix this? A: This is a known issue with machines that have a 3D ATI Rage Pro Video Card installed, however this problem may occur on machines with other video cards installed as well.To remedy this problem you must turn off the hardware acceleration on your video card.Follow these steps to disable your hardware acceleration: 1. On the taskbar, click the Start button, point to Settings and then click Control Panel.2. Double-click the Display icon.3. Click the Settings tab.4. Click the Advanced button.5. Click the Performance tab.6. Next to Hardware acceleration, point to the slider and then click and hold the mouse while you drag the slider as far to the left as it will go. It should appear next to None.NOTE: When you engage in other tasks that will require hardware acceleration, such as playing games, repeat the steps above to restore the hardware acceleration back to Full. Failure to do so will result in poor game display performance.
