What does communication mean to you? Sending a text message? Using your cell phone? If you ask the question of someone a bit older that you, that person may say sending a postcard or writing a letter.
Communication is the process of sending and receiving messages that convey information, ideas, feelings, and beliefs. This process is fundamental to all human interactions. In fact, it is so basic that it can be taken for granted most of the time. You would not be able to get through the day if you stopped to plan and analyze the impact of every communication you have. On the other hand, there are many times throughout the day when you do stop to think and prepare before you communicate. Most people have a natural sense for when planning and preparation are critical to what is said and how it is stated.
Over the last decade, communication has changed more rapidly than at any other time in history. Technology allows real-time communication and has revolutionized the way personal and professional business is conducted. With the rapid change in the way business is conducted, it is more important than ever to remember the basics of communication. Good communication skills and work ethics are still very important to being successful in the business world.
Communication process: Why do you communicate? What are the different ways in which you communicate?
Before you begin to study the specific skills that will make you a better writer, speaker, listener, and reader, it is a good idea to explore the communication process which includes a series of actions on the part of the sender and receiver. The six parts include the sender, message, channel, receiver, translation, and feedback. An essential element of being receptive to messages is having an open mind; making assumptions about someone may cause you to ignore words or interpret them incorrectly. Hidden biases may disrupt the message. To have an open mind means the receiver is willing to listen without letting emotions interfere.
Sender: The sender begins the process. First, the sender decides there is a need to relay information. Then, the sender assembles information in the form of a message. The success of the communication begins with the sender. Care must be given to use clear language, consider...