Leadership in health and social care, level 5.
Unit 1 Assignment: Use and develop systems that promote communication.
1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role.
I work directly with service users, families and relatives, employer and colleagues. I work indirectly with other health care professionals and external agencies to provide the care that service user’s needs. Therefore, a lot communication and range of communication methods must be done and adopted.
Service users, their families/relatives and advocates: I do communicate orally with service users at work almost daily. This communication methods include a combination of tone adjustment, body language, body language and eye contact. I do communicate with their families and advocate using the already mentioned methods. However, I may have to send them emails or letters to invite them for a meeting or a reminder or to pass on current information. This method is adopted when there is need for confirmation that the information has been passed on and there is a record for it.
Health Professionals: these include district nurses, doctors, general practitioners, speech therapist, midwives, physical therapist, surgeons, paramedics, pharmacy technicians, dietitians, social workers, occupational therapists, etc. I do communicate with these professionals using various communication methods. I communicate with them using verbal and non verbal communication. I speak orally with them face to face or on the phone. When face to face, I do combine non verbal communication methods such as eye contact, hand gestures, body language, smiles, etc. There are times I may have to send them emails or letters for record purposes and for confirmation also.
External agencies: they include agencies that regulate the health and social care sector such as CQC (care quality commission, local safeguarding board, health safety executive, health and social care professions council etc). Communication with external agencies are mostly official which involves letters and emails. During inspections, communications are verbal which is often professional with little informal verbal communication. After inspections and checks are carried out, formal letters are often exchanged in form of reports, certificates and updates.
1.2 Explain how to support effective communication within own job role
I support effective communication within my job role by following my employers policies and procedures on communication and national legislations. We have a warm, welcoming and friendly culture at work where we promote the rights of service users (SU) and employees. We encourage service users to express how they feel at all time. We have a concern and complaints procedure that is easily accessible by all. The staffs are well trained on how to promote effective communication at the workplace and how to support the service users to communicate effectively too.
We also fol...
