Assignment On Indirect Letter

325 words - 2 pages

FreshCo Pharmacy5931 Kalar RdNiagara Falls, ON L2H 0L4September 19, 2014Mrs. Deborah Patterson6199 Headlines DriveNiagara Falls, ON L2G 1J7Dear Mrs. Patterson:We appreciate you long-standing interest in continuing to come to our pharmacy. At FreshCo Pharmacy we value our patients.As you know, on September 15th, 2011 there was no notation of your son Joseph's allergy to penicillin. Because the notation not being there we dispensed the wrong medication. On behalf of our former employees we would like to apologize for the hardship caused by our error. We hope that Joseph On that day there was miscommunication on the employees part.We have set up a new training program for current and future employees about communication within the workplace. Our pharmacist will be clarifying instructions to all employees on shift. The head pharmacy technician will be supervising the entering of patient information. At the end of the day all employees will provide a record of their work day. The pharmac...

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