Indirect Letter Essay

325 words - 2 pages

FreshCo Pharmacy5931 Kalar RdNiagara Falls, ON L2H 0L4September 19, 2014Mrs. Deborah Patterson6199 Headlines DriveNiagara Falls, ON L2G 1J7Dear Mrs. Patterson:We appreciate you long-standing interest in continuing to come to our pharmacy. At FreshCo Pharmacy we value our patients.As you know, on September 15th, 2011 there was no notation of your son Joseph's allergy to penicillin. Because the ...view middle of the document...

We hope that Joseph On that day there was miscommunication on the employees part.We have set up a new training program for current and future employees about communication within the workplace. Our pharmacist will be clarifying instructions to all employees on shift. The head pharmacy technician will be supervising the entering of patient information. At the end of the day all employees will provide a record of their work day. The pharmacist will double check all prescriptions.We understand the hardship caused by our error. To overcome this we have been improving our training for our current and future employees. We are confident that FreshCo Pharmacy employees will be more attentive when listening to patients. We hope that these precautionary measures will ensure the safety of current and future patients. If you have any questions contact us at the above address. We value you as a patient at FreshCo pharmacySincerely,B. D'AndreaFreshco PharmacyIndirect Letter of ApologyCynthia GagneCOMM 1230Brianna D'AndreaSeptember 22, 2014

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