3HRC - Understanding Organisations and the Role of Human Resources
The main purpose of Thames Water is to provide its 6 million customers with wholesome water and waste water services 365 days of the year. With millions of customers relying on safe clean drinking water every day, their goal is to be the most respected utility by 2022. To achieve their goal they are investing millions of pounds every year into their network infrastructure, upgrading old risk mains trunks and installing advanced technological devices into the network which will enable them to provide the best customer service 24/7.
Thames water are the UK’s largest Water and Waste Water services provider with a customer base expanding 15 million, covering retail and household customers. Their main products and services include;
· Drinking Water
· Smart Water Meters
· Safe Recycled Waste Water (Back to the Environment)
· Renewable Energy (Generating 15% of own Energy)
One of the main political factors affecting Thames Water as a company is its regulatory commitment to Leakage.
· Last year (2017) Thames Water was fined by its regulator Ofwat £8.6m for not meeting their leakage commitments that they had made to their...