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Communication In The Workplace; An Insider's View Of Target Managment

1017 words - 5 pages

I work at Target as a sales floor representative, and one thing that I have learned is the value of communication. Communication takes on many different forms when working in a retail store such as Target, But the basic principle stays the same, "which is that information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior". This is crucial for anyone in retail, but for me on the sales floor it is imperative that I recognize this concept, because of the direct link between customer and store that my job has. It is then my responsibility to gather as much information as possible from both customer and store to be an effective ...view middle of the document...

Another way for her to influence the employees is through an LOD (which is basically an assistant manager) to convey her thoughts or course of action, along with team Leeds of all the different departments. These team leads are not however really in line with vertical authority, but more as a staff authority. Because realistically there is only one person being paid to lead and that is the store manager. The rest of the employees are separated by very little pay differentials, which has kind of a demotivator effect on the store as a whole in the communication process.This kind of attitude can be affected positively or negatively through a manager's non verbal communication. These non verbal communications include actions, behavior, appearance, and attitude. Target's store manager does a good job in the areas of attitude and appearance, but lacks in the areas of action and behavior. An example of this would be, she does not respond well to employee needs as being part of a team, rather than little "clicks". She also does not display enough of the importance of her to be involved, or at least show involvement, to all aspects of the stores operations and tasks. These two areas are also greatly affected by her listening skills, while she appears to want to listen to everyone's needs, wants, and concerns, she has trouble interpreting meanings. I think this is due to the lack of understanding through involvement. I can understand this to some degree, but she should convey the problem so that solutions can be found.It is this finding solutions to communication problems that we can see the importance of knowing the formal lines of communication, and that these channels do not get stuck flowing in one direction, but all three directions...

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