Communication And Ways To Communicate Work Nvq

2455 words - 10 pages

Unit 501. Use and develop systems that promote communication (SHC51).
L.O.1 Be able to address the range of communication requirements in own role.
1.1. Review the range of groups and individuals whose communication needs must be addressed in own job role.
Communication is when information is shared or conveyed, received and interpreted between individuals and teams in the workplace. Communication is an essential tool in leading teams, partnership working and ensuring suitable care for vulnerable people as it is a two way process that requires a clear cyclical feedback mechanism. This involves talking, listening, and taking action on what has been said (Chartered Institute of Personal Development (CIPD), 2013). The functioning of this mechanism will decide whether or not the team or organisation will be successful in achieving its aims and objectives in the sharing of information. A wide range of relationships and contacts are formed to with the aim of providing day and Extra Care services, and the quality of communications can have a negative or positive impact on these services. Depending on the recipient of the process, this may mean adopting the mode of communication to ensure that information is being adequately received and processed, if not, this can lead to a breakdown on communication and this will be discussed in more detail later. Residential / Day Care Organisers have contact with various stakeholders; general public, visitors and service users and their families. Formal relationships are also formed with contractors, agency workers, students from local colleges, day care assistants, senior care assistants (Longview), social workers, other agencies such as Solihull Community Housing, maintenance, peers, other care managers, human resources, trainers, QCF Lecturers and medical staff such as district nurses, physiotherapists, General Practitioners, opticians, paramedics, dentists and nurses.
1.2. Explain how to support effective communication within own job role.
As a manager and care provider, it is critical to ensure information is conveyed in a clear, sensitive, tactful and coherent manner. The use of Roger’s (1980) counselling technique of unconditional positive regard will enable the projection of warmth and empathy. This will also present a non-judgmental approach and help people to feel listened to and understood, which is critical while guiding and supporting staff within their roles of supporting vulnerable people. Managers that allow discuss difficult issues, give feedback and allow staff to reveal their attitudes, desires and hopes will allow the formulation of trust, which will have a positive impact on the workplace (CIPD, 2013).
Counselling skills combined with Katz’s Three Skill Approach mentioned by Tilmouth and Quallington (2012) will also help support effective communication. This leadership model suggested that managers could learn three skills that allow organisational and career success and the first is concept...


Discuss the ways in which The Duchess of Malfi tries to invoke pity and fear in its audience. - University - Essay

1462 words - 6 pages Discuss the ways in which The Duchess of Malfi tries to invoke pity and fear in its audience. The Duchess of Malfi is a Jacobean, Renaissance play written by the English Dramatist John Webster. Throughout this play, Webster invokes pity and fear into his audience through violent scenes and themes of death, secrecy and corruption. These themes are conveyed through the main characters and their moral perspectives; the evil moral actions that are

What's the Difference between Male and Female Attitudes to work, social and home life

618 words - 3 pages IntroductionThe first aim of this report is to show if female's status in the fields of work, home, and social life, has improved compared with ten years ago. Another aim is to describe the different attitudes between men and women towards the change of female's status.All information about the report was collected via a questionnaire survey of 12 people in one class of Pre-sessional courses in Loughborough University. The questionnaire was

'There Is A General Reluctance To Examine Ways In Which HRM Can Be Integrated With And Contribute To The Overall Direction Of An Organisation.'critically Discuss

1994 words - 8 pages differentiator puts a heavy premium on having a highly committed and competent work force. Committed workers play a strategic role in a company achieving its competitive advantage. For example, a competitive advantage lies not just in differentiating between a product or service, but also in being able to tap the companies special skills or core competencies and rapidly respond to customers needs and competitors moves.(Dessler, G. et al 1999). In a growing

Why a good work ethic is needed and how to obtain one - UCLA English 140 - essay

1314 words - 6 pages 1 Lopez A Good Work Ethic Jonathan Klemens, author of “The Protestant Work Ethic: Just Another “Urban Legend?”, argues that a strong work ethic is a great trait to own, and that we should take pride in. He states how he sees everyone now a day passionate towards their jobs and always ready to clock in. He also mentions how hard-work is symbolized in societies; Amish, Mennonites, and other religious groups who encourage a ‘simple life filled with

Personal response on self determination and the need for hard work to find success - English - Essay

727 words - 3 pages “A dream doesn't become reality through magic; it takes sweat, determination and hard work.”The words of Colin Powell inspire everyday people to make their extraordinary dreams become reality. In life we each have our dreams as to what our future will look like, but we cannot possibly expect our dreams to happen on their own. Believing that our dreams will one day suddenly come true is only a fantasy, without putting in effort it is unlikely you

Research Question: privacy and surveillance to young people using social media? - Deakin Uni, Communication Research Practices - Research Paper

1355 words - 6 pages more prevalent problem with modern day social media use. Companies continue to push further into the grey area regarding ethical and legal boundaries of their platform’s social media users. With the unit of Communication Research Practices focusing heavily on the topics of privacy and surveillance, the data collected from the students of this unit will be that of above average knowledge in these targeted areas. The three tables and figures

Does Organizational Management Theory Have The Answer To Managing Service Organizations And The People That Work There?

3440 words - 14 pages of the pre-classicists up to the conventional theorists, they are still on search and on the process of developing theories that are efficient and applicable to management thinking.On one hand, the approach on the management practices has usually been overlooked. The task of management is to embody the individual and the organization in a common work environment where their satisfaction, needs and goals are met (Mullins 2005). The organization is

Farm Murders and ways to prevent it - Durban High - Essay

591 words - 3 pages Afrikaanse Mondeling Orgaanskenking: red ñ lewe Anika Ragubeer 1 Maart 2018 Daar is twee dinge in die lewe waaroor ons seker is, ons word gebore en ons gaan eendag sterf. Voordat jy jou laaste asem uitblaas sou ek dink dat jy jou nalentskap moet bepeins. Wat het jy gedoen wat goed is vir ons wêreld? Òf wat moes ek anders gedoen het? Orgaanskenking is wanneer 'n persoon toelaat dat 'n orgaan van hulle verwyder word, wettig, óf deur toestemming

How 'Roseanne', the tv show relates to the sociological aspect of women and work. I had to write this for an extra credit paper, it's not great, but it gets the point across

524 words - 3 pages character. She works on and off in a diner and most likelyreceives minimum wage. Whenever she is at work, she is constantly arguingwith her male boss or complaining about something or other. He's a nice guy,but outright says that he doesn't want to know about Roseanne's personalproblems all of the time. He wears a suit and tie whenever he shows anappearance (which is only occasionally) and he is always nicely puttogether, unlike Roseanne and her other

Business ethics and how it relates to the work place

290 words - 2 pages Ethics can be defined as a process of evaluating actions according to moral principal of values throughout the centuries people were trying to choose between profit and moral, perhaps, some of them obtain both. Those issues concern fairness, justice, rightness or wrongness; as a result it can only be resolved According to ethical standards. Ethics can be defined as a process of evaluating actions according to Moral principal of values. Setting

Compare The Ways In Which Madame Loisel And The Daughter In 'Two Kinds' Respond To The Pressures And Expectations Of Their Families And Societies

753 words - 4 pages Both, Madame Loisel and the daughter from two kinds, find themselves in similar situations. The situations seem different but in reality they aren't, as both of them are expected to do certain things, the only different is that the daughter from to kinds in forced to do thing and Madame Loisel just feel like she had to do or to have a certain thing.The difference in the expectations between the two characters, is made by making one character

use and develop systems that promote communication - leadership in health and social care level 5 - Assignment

1857 words - 8 pages lot communication and range of communication methods must be done and adopted. Service users, their families/relatives and advocates: I do communicate orally with service users at work almost daily. This communication methods include a combination of tone adjustment, body language, body language and eye contact. I do communicate with their families and advocate using the already mentioned methods. However, I may have to send them emails or letters

An Analysis on How Effective Communication Techniques Can Contribute to a Success Business - Ashford BUS 600 - Research Paper

2541 words - 11 pages communication, not just in the everyday world, but in business as well. Without effective communication a business will not survive nor be successful. One must understand the relationship between effective communication from management and the other essential principles of management communications as it relates to the success and achievement of organizational goals and objectives. We must differentiate how to communicate in different settings, as


748 words - 3 pages How should teams communicate? Communication is not just about how you talk and listen. It's about connecting with people. Work teams can be successful andaccomplish there goals when they find ways to communicate messages to inform, instruct, or stimulate members. (Winning Solutions, 2001-03) "Experts todayconsider communication to be the backbone of any effective team. Learn to:Deliver communication so that it is received the way you

Lack of Communication Due to Technology - San Jacinto College - Essay

2158 words - 9 pages disguise because it caused people lacking the ability to communicate with their counterparts to have the most efficient ways of communication through means such as face-to-face communication and personal interactions among people. Technological advancement has led to a lack of communication among the human race all over the world (Gant, Diana, and Sara, 2002). This paper seeks to explain how technology has adversely resulted in a lack of